IT Support Associate
Company: BCforward
Location: Germantown
Posted on: April 26, 2024
Job Description:
IT Support AssociateBCForward is looking for IT Systems Support
Specialist (Remote) Position Title: IT Systems Support
SpecialistLocation: RemoteAnticipated Start Date: ASAPShift timings
: 10:30 AM - 7:00 PM CST, Monday to FridayExpected Duration: 12+
Months Contract to HireJob Type: Full Time/ W2Pay Range: $21.50/hr
on W2Primary purpose:
- To provide basic IT systems support to end users on a variety
of computer system issues; to respond to telephone calls, email,
and technical support requests; and to document, track, and monitor
issues ensuring a timely resolution.Essential functions and
responsibilities:
- Identify, research, resolve, and respond to a high volume of
simple to moderately complex issues or questions received from
internal and external customers.
- Provide status and follow-up information to internal or
external customers.
- Escalate calls to the appropriate departments.
- Document customer issues in the call tracking system timely and
accurately.
- Assist real-time in the resolution of support issues to
decrease downtime and to bring about high levels of
satisfaction.
- Keep current on policies and relevant product and industry
trends to provide technically accurate solutions to customers.
- Provide support after hours via on-call cell phone. Additional
functions and responsibilities:Perform other duties as assigned.
- Support the organization's quality program(s).Education &
Licensing:
- Associate degree in a computer technology field
preferred.Experience:
- Three (3) years of computer systems-related experience or
equivalent combination of education and experience required,
including two (2) years proprietary software support experience and
one (1) year Windows operations system troubleshooting experience.
JURIS or claims management application experience preferred.Skills
& Knowledge:
- Strong computer knowledge including, but not limited to,
Windows OS, Outlook, and Microsoft Office.
- Strong oral, written, and business communication skills.
- Analytical, interpretive, and decision-making skills.
- Strong organizational skills.
- Excellent interpersonal and customer service skills.
- Excellent negotiation and conflict resolution skills.
- Strong stress and time management skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance
Competencies.Benefits:BCforward offers all eligible employees a
comprehensive benefits package including, but not limited to major
medical, HSA, dental, vision, employer-provided group life,
voluntary life insurance, short-term disability, long-term
disability, and 401k.About BCforward:Founded in 1998 on the idea
that industry leaders needed a professional service, and workforce
management expert, to fuel the development and execution of core
business and technology strategies, BCforward is a Black-owned firm
providing unique solutions supporting value capture and digital
product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development
Center in Hyderabad, India, BCforward's 6,000 consultants support
more than 225 clients globally.BCforward champions the power of
human potential to help companies transform, accelerate, and scale.
Guided by our core values of People-Centric, Optimism, Excellence,
Diversity, and Accountability, our professionals have helped our
clients achieve their strategic goals for more than 25 years. Our
strong culture and clear values have enabled BCforward to become a
market leader and best in class place to work.BCforward is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against based on disability.To learn more about how BCforward
collects and uses personal information as part of the recruiting
process, view our Privacy Notice and CCPA Addendum. As part of the
recruitment process, we may ask for you to disclose and provide us
with various categories of personal information, including
identifiers, professional information, commercial information,
education information, and other related information. BCforward
will only use this information to complete the recruitment
process.This posting is not an offer of employment. All applicants
applying for positions in the United States must be legally
authorized to work in the United States. The submission of
intentionally false or fraudulent information in response to this
posting may render the applicant ineligible for the position. Any
subsequent offer of employment will be considered employment
at-will regardless of the anticipated assignment
duration.Interested candidates please send resume in Word format
Please reference job code 221264 when responding to this ad.
Keywords: BCforward, Memphis , IT Support Associate, Other , Germantown, Tennessee
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