Virtual Financial Advisor
Company: Raymond James Financial Services
Location: Memphis
Posted on: May 28, 2023
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Job Description:
Description
Job Summary:
Under limited supervision, uses specialized knowledge and skills
obtained through experience, specialized training or certification
to provide all levels of financial services in a team environment
to associates or clients of the company by combining the
traditional roles of the Financial Advisor, Service Associate and
Branch Manager. Fosters and assists in the development of
relationships with new clients in a call center environment.
Assists associates or clients over the phone on a non-advisory
basis by executing unsolicited orders and offering guidance in
relation to other associated sales practice activities and
requirements. Guidance is provided to perform varied work that is
somewhat difficult in character requiring some evaluation,
originality and ingenuity to make moderately complex decisions.
Essential Duties and Responsibilities:
Coaches and mentors less experienced Investment Central
associates.
Works in cohesion with other Virtual Financial Advisors to oversee
over $2 billion in client assets to ensure proper fiduciary
processes and procedures are integrated and aligned with business
practices to mitigate risk to the business.
Provides escalated support and guidance in dealing with client
portfolios and various customer queries.
Informs appropriate management about issues with client accounts
that may involve or expose the business to potential liability.
Assists management to implement adequate controls and quality
assurance processes to address potential liability.
Keeps abreast and maintains working knowledge of current Capital
market news and how that can impact our client accounts.
Researches, interprets and translates investments within portfolios
and educates clients based on proper asset allocation and modern
portfolio theory.
Addresses sensitive client issues surrounding AML or other
Supervisory alerts generated by the firm.
Understanding complex business models and constantly evolving
practices.
Acts as Branch Manager on an infrequent basis as business warrants
(after obtaining Series 24).
Assists clients, branches, advisors and back office operations with
general questions on all aspects of our business and intertwined
departments.
Assists in sales practices, oversight of the account opening
process, the execution of client unsolicited orders and offering
guidance/supervision in relation to other associated sales practice
activities and requirements.
Manages, reviews, and approves all clients' activity. Educates and
guides our clients regarding services and products offered.
Establishes and manages client brokerage accounts while maintaining
complete client information in accordance with internal and
external regulations.
Contact clients to review portfolios, complete Investment Policy
Questionnaire and provide information on investments and make
suitable recommendations.
Work to acquire additional assets that the client may have held
away from the firm.
Places various trades including large volume trades while
performing due diligence and mitigating risk to the business.
Ensures firm and regulatory policies are followed within compliance
standards.
Performs other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities:
Advanced Knowledge of:
Concepts, practices and procedures of securities and banking
industry.
Fundamental investment concepts, practices and procedures used in
the securities industry.
Principles of banking and finance and securities industry
operations.
Financial markets and products including annuities, UIT's,
structured products, alternative investments, mutual funds, stocks
and options.
Skill in:
Organizational and time management skills sufficient to prioritize
workload, handle multiple tasks and meet deadlines.
Detail orientation to ensure quality standards are met without
impairing workflow.
Follow-up to ensure resolution and completion of tasks.
Integrating and aligning fiduciary duties and procedures with
business processes.
Coordinating large volumes of complex branch activities.
Reviewing trades and disbursements that may expose the firm to
potential liability.
Research all forms of client queries that relate to various types
of brokerage accounts.
Gather information and prepare oral and written reports to
clients.
Preparing and delivers written and oral presentations.
Investigating relevant irregularities.
Identifies gaps in client portfolios based on client's objective
and goals using modern portfolio theory.
Effectively and concise communication with clients.
Operating standard office equipment and using required software
applications to perform research and produce e-mails, memos,
spreadsheets and reports.
Identifying the needs of customers through effective questioning
and listening techniques.
Ability to:
Use effective oral and written communication skills sufficient
enough to interact effectively and guide clients, financial
advisors, and back office staff on various operational issues.
Execute instructions and request clarification when necessary.
Partner with other functional areas to accomplish objectives.
Provide a high level of customer service in a calm, courteous and
professional manner.
Facilitate meetings, ensuring that all viewpoints, ideas and
problems are addressed.
Attend to detail while maintaining a big picture orientation.
Gather information and convey appropriate solutions to client
queries or needs.
Supervise and monitor suitability, concentration and investor
profile alerts under the Supervisory Alert System (SAS)
program.
Analyze daily activity reports for sales practice, suitability and
performance issues.
Use independent judgment on a wide variety of monetary issues with
potentially large liabilities to the firm.
Work under pressure on multiple tasks concurrently and meet
deadlines in a fast-paced work environment with frequent
interruptions and changing priorities.
Maintain confidentiality.
Work independently as well as collaboratively within a team
environment.
Establish and maintain effective working relationships at all
levels of the organization.
Review a client's financial profile and determine if the product
they are purchasing is appropriate for their risk tolerance, income
needs and goals.
Educational/Previous Experience Requirements
Bachelor's Degree (B.A. / B.S.) in a related discipline and a
minimum of four (4) years of experience in the financial services
industry.
OR -
Any equivalent combination of experience, education, and/or
training approved by Human Resources.
Licenses/Certifications
SIE required provided that an exemption or grandfathering cannot be
applied.
FINRA Series 7 required.
FINRA Series 66 or 63 and 65 required.
Insurance License preferred.
FINRA Series 24 or 9/10 preferred.
Job: Customer Service
Primary Location: US-TN-Memphis-Memphis
Other Locations: US-FL-St. Petersburg-Saint Petersburg
Organization Private Client Group
Schedule Full-time
Job Shift Day Job
Travel No
Req ID: 2301800
Keywords: Raymond James Financial Services, Memphis , Virtual Financial Advisor, Accounting, Auditing , Memphis, Tennessee
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