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International Processor - FX and International Collections Team

Company: First Horizon Bank
Location: Memphis
Posted on: April 2, 2024

Job Description:

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately -7,300 associates and -418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Summary
Processes International collections and foreign exchange transactions in an orderly, accurate and expeditious manner in accordance with current department and regulatory guidelines and customer/RM instructions.
Duties and Responsibilities includeProcessing checks drawn on other countriesDetermines:


  • Whether check can be processed (no red flags, signed, endorsed, not stale dated, etc.)
  • Whether check is to be processed for provisional credit or collection
  • Whether provisional credit is appropriately authorized
  • Whether or not customer has received credit already
  • Any special instructions and/or special requests are documented with the file

    Processes checks within required time frame using current operating systems:

    • Keys/updates customer database information into operating system
    • Checks customer database for any special processing or fee instructions
    • Calculates and keys fees into operating system for all transactions
    • Forwards correspondence, original items and/or copies to all required parties as requested
    • Places file in appropriate location based on type and status

      Maintains files to be sure that:

      • Tracers are sent out timely, accurately and appropriately
      • Fees paid and properly applied
      • Correspondence and communication with internal and external customers is documented
      • Files are properly imaged and organized
      • Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

        Foreign Exchange

        • Assists currency customers at counter, via email and on the telephone
        • Appropriate drawer balance maintained and reported daily; Teller items handled timely
        • Assists with processing of International Drafts
        • Transactions handled accurately and efficiently

          Direct / International Documentary CollectionsProcesses within required time frame using current operating systems:

          • Keys/updates customer database information into operating system
          • Checks customer database for any special processing or fee instructions
          • Calculates and keys fees into operating system for all transactions
          • Forwards correspondence to all required parties as requested
          • Places file in appropriate location based on type and status

            Maintains files to be sure that:

            • Tracers are sent out timely, accurately and appropriately
            • Fees paid and properly applied
            • Correspondence and communication with internal and external customers is documented
            • Files are properly imaged and organized
            • Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

              Contributes to success of the team by assisting with:

              • Opening mail
              • Answering phones
              • Other special projects as assigned/needed

                Job Qualifications

                • High school graduate
                • Basic to Intermediate knowledge & skills of Microsoft Windows/Excel
                • Above average communication skills, written and oral
                • Proven attention to detail
                • Self-starter and motivator
                • Team player

                  Preferred:

                  • Associates Degree in Business
                  • Customer Service experience
                  • Banking background
                  • International experience / Knowledge of International Chamber of Commerce (ICC) guidelines

                    -
                    Benefit Highlights

                    • Medical with wellness incentives, dental, and vision -
                    • HSA with company match
                    • Maternity and parental leave
                    • Tuition reimbursement
                    • Mentor program
                    • 401(k) with 6% match
                    • More -- -

                      Follow Us
                      Corporate Diversity Commitment:We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First Horizon Bank, Memphis , International Processor - FX and International Collections Team, Accounting, Auditing , Memphis, Tennessee

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