TMG Support & Implementation Specialist
Company: Truist Bank
Location: Memphis
Posted on: April 2, 2026
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Job Description:
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accommodation. Send an email to Accessibility (accommodation
requests only; other inquiries won't receive a response). Regular
or Temporary: Regular Language Fluency: English (Required) Work
Shift: 1st shift (United States of America) Please review the
following job description: Manage daily service and support needs
of clients, including but not limited to problem resolution,
technical support, positive pay management, daily cash positioning.
Implement new Treasury services and service modifications for
clients. Support management of workflow, procedure documentation,
and procedure management in a fast paced, high quality, multi-task
environment. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Work directly
with clients to support standard product usage, problem research
and resolution, access issues, technical support, and transaction
needs. 2. Manage daily operational tasks including cash positioning
and ACH exception transaction decisions 3. Manage positive pay
review, exceptions management (including internal research and
support and direction of client research and actions), and
exception decisions to prevent client and /or bank financial loss.
4. Manage basic implementations of treasury services and develop
project plans for the implementation of Treasury services,
including gathering technical information from the client;
coordinating and monitoring the project internally; working with
programmers, product managers, and service delivery personnel;
managing client expectations; completing implementation forms and
related documentation; assuring client delivery of agreements,
acceptance sign-offs and test files; resolving project delays;
installing software; training users; and following up with the
client post implementation 5. Excel in a fast-paced multi-tasking
role with a high degree of quality and accuracy. 6. Daily
high-quality telephone and e-mail communications with clients and
operational areas of bank. QUALIFICATIONS Required Qualifications :
The requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. 1. One or more years supporting and
implementing treasury products and services or comparable
experience. 2. Two or more years of customer service and support in
a financial environment. 3. High school diploma 4. Excellent verbal
and written communication skills 5. Ability to multitask, shifting
regularly between client support and operational tasks 6. Ability
to operate at a high level of quality in a fast-paced environment
7. Strong PC skills including Word and Excel Preferred
Qualifications: 1. Associates or College degree General Description
of Available Benefits for Eligible Employees of Truist Financial
Corporation: All regular teammates (not temporary or contingent
workers) working 20 hours or more per week are eligible for
benefits, though eligibility for specific benefits may be
determined by the division of Truist offering the position. Truist
offers medical, dental, vision, life insurance, disability,
accidental death and dismemberment, tax-preferred savings accounts,
and a 401k plan to teammates. Teammates also receive no less than
10 days of vacation (prorated based on date of hire and by
full-time or part-time status) during their first year of
employment, along with 10 sick days (also prorated), and paid
holidays. For more details on Truist’s generous benefit plans,
please visit our Benefits site . Depending on the position and
division, this job may also be eligible for Truist’s defined
benefit pension plan, restricted stock units, and/or a deferred
compensation plan. As you advance through the hiring process, you
will also learn more about the specific benefits available for any
non-temporary position for which you apply, based on full-time or
part-time status, position, and division of work. Truist is an
Equal Opportunity Employer that does not discriminate on the basis
of race, gender, color, religion, citizenship or national origin,
age, sexual orientation, gender identity, disability, veteran
status, or other classification protected by law. Truist is a Drug
Free Workplace. EEO is the Law E-Verify IER Right to Work
Keywords: Truist Bank, Memphis , TMG Support & Implementation Specialist, Accounting, Auditing , Memphis, Tennessee
