Front Office Supervisor

Company: LifeDOC Health
Location: Memphis
Posted on: May 16, 2022

Job Description:

Job DescriptionLifeDOC is looking to hire a full-time Front Office Supervisor to work at our clinic located in Memphis, TN!About LifeDOC HealthLifeDoc is a multi-disciplinary clinic that is very active in its mission to affect positive change in Memphis and the Mid-south community. We provide every patient the tools to manage their health risks and to sustain a healthy lifestyle. As we are growing and expanding our services, we are looking for Front Office Supervisor to join the team of passionate staff and provide quality care to our patients. To learn more about LifeDoc, visit our website: https://lifedochealth.orgAs a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the clinic's continuing effort to deliver outstanding healthcare to patients. Essential Functions:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, patient check-in and check-out, lobby traffic and flow, call center services and determining monies owed to clinics
• Respond to patient inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling patient inquiries and requests and in resolving patient complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly
• Provide great customer service to our patients
• Check-in the patient according to the clinic policies and procedures
• Communicate any necessary information back to the patient
• Verify insurance eligibility
• Perform entire check out process
• Schedule appointments according to the providers protocolsEducation and Requirements:
  • Bi-lingual (English/Spanish)
  • Prior experience working in healthcare
  • Comfortable using computersBenefits:
    • Competitive pay
    • PTO and Paid Holidays
    • Health, Dental, and Vision Insurance
    • S401k with 3% company match
    • Great company culture

Keywords: LifeDOC Health, Memphis , Front Office Supervisor, Administration, Clerical , Memphis, Tennessee