Customer Account Coordinator (MCR Safety)
Company: Bunzl
Location: Collierville
Posted on: February 2, 2026
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Job Description:
MCR Safety, a division of Bunzl, is seeking a Customer Account
Coordinator. This position is primarily responsible for performing
customer service activities and sales support on product
information and goods purchased. The duties and responsibilities of
a Customer Account Coordinator (CAC) include managing incoming
calls and customer service inquiries, along with identifying and
assessing customer needs to achieve satisfaction. The ideal
candidate will have experience working in a business-to-business
environment. At Bunzl, we know that our employees are our number
one asset. We seek to recruit and retain the right people who are
passionate about our business, and we provide opportunities for our
employees so that they may progress within our company based on
their talents, experiences, and their aptitude. Responsibilities:
Process customer purchase orders/inquiries via our on-line system
Provide product price and availability Provide cross reference for
competitor lines Manage large amounts of incoming phone calls
Identify opportunities to up-sell additional products
Expedite/backorder reporting Open order reporting Function as
liaison between MCR Safety customers and Sales team to exceed
customer needs. This requires daily interfaces with all internal
team members via email and phone. Build sustainable relationships
and trust with customer accounts through open and interactive
communication Work directly with customer personnel to facilitate
shipping schedules, material requirements, order changes, tracking
of shipments, and lead times Stay up-to-date of all customer
account processes Support all Inside Sales, Sales and Customer
Service activities, including order entry, order management, order
acknowledgement, order status updates to customers Stay active with
our on-line CHAT system Provide accurate, valid, and complete
information by using the right methods/tools Requirements: High
school diploma or equivalent required. 3-5 years Business to
Business, account management or related experience required
Previous customer service experience required Experience working
with SAP or similar ERP systems highly preferred Experience working
with EDI order entries preferred Data entry proficiency required
Proficiency with Excel, Word and Outlook So, what are you waiting
for? A new career awaits you with endless opportunities. Bunzl is a
global leader in the Cleaning & Hygiene, Food Processing, Grocery,
Health Care, Non-Food Retail, and Safety industries. We have grown
both organically and through acquisitions to sales in excess of $10
billion. Bunzl North America is headquartered in St. Louis,
Missouri. Bunzl North America owns and operates more than 100
warehouses and serves all 50 states, Puerto Rico, Canada and parts
of the Caribbean and Mexico. With more than 5,000 employees and
400,000 plus supplies, Bunzl is regarded as a leading supplier in
North America. Bunzl Distribution offers competitive salaries, a
comfortable work environment, and a full range of benefits
including a 401k with a company match. Bunzl Distribution has a
tradition of commitment to equal employment opportunity. It is the
established policy to attract and retain the best qualified people
without regard to race, color, religion, national origin,
sex/gender (including pregnancy), sexual orientation, age,
disability or veteran status as provided by law. Equal Opportunity
Employer This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: Bunzl, Memphis , Customer Account Coordinator (MCR Safety), Customer Service & Call Center , Collierville, Tennessee
