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Automotive Mechanic

Company: Aerotek
Location: Memphis
Posted on: April 10, 2021

Job Description:

Description:These Reps will be taking calls from dealerships and car owners to field questions around mechanical claims.The three main calls they will take wil be:-Dealerships calling with repairs required on car to determine if the repairs needed will be covered by the auto warranty, they will have a list of guidelines that will allow them to determine if the claims should be approved or denied.-Car owners will be calling to understand why a claim is either approved or denied.-Car owners will be calling to determine what they should do for an issue with their car. The rep will advise them the process required to get a quote and next steps to determine if the repair will be covered. Overall they will need to be using their mechanical knowledge to understand the issue with the automobile and then advise the dealership or customer what is approved, denied or what the next steps in the process of claim is needed.Skills:Automotive Mechanics, Automotive Body, Ase Certified Mechanic, Automotive Tech, Mechanic DieselTop Skills Details:Automotive Mechanical KnowledgeASE CertificationCustomer Service SkillsAdditional Skills & Qualifications:3-5 Years of mechanical experience or mechanical claims experience ASE or other Automotive certification preferred (can be expired) Strong Communication Skills Computer Skills - use of multiple programs to determine claimExperience with Labor guides - They use All DataExperience with Scan ToolsInterview Questions:Where they have workedTheir automotive or mechanical experience Most challenging project at X companyTell me about a time you have dealt with an irate customerTell me about a time you had to assist a customerWhat parts have you worked on specificallyHave you used a scanner and when have you used oneSituational customer service questionsWhere have you done automotive work About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Memphis , Automotive Mechanic, Engineering , Memphis, Tennessee

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