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Part-Time Technician Audio Visual - The Peabody

Company: PSAV
Location: Memphis
Posted on: May 19, 2019

Job Description:

Job Location:The Peabody Memphis Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.Key Job Responsibilities Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service
    • Strives to exceed the expectations and needs of internal and external customers.
    • Maintains a positive relationship with all clients through effective communication.
    • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
    • Monitors events and checks in on customers throughout the day.
    • Understands and fosters the hotel/client relationship. Technical Ability
      • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
      • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge
        • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
        • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
        • Increases revenue by utilizing floor up-selling techniques.
        • Works with clients to finalize invoices.
        • Completes order entries in Navigator, as needed. Job Qualifications
          • High School Diploma required. Associates degree is preferred.
          • Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix /HR/Global Learning).
          • 1 year of customer service or hospitality experience is preferred.
          • 1 year of audio visual experience or equivalent in educational environment is preferred.
          • A valid drivers license is required for team members that may operate Company vehicles.
          • Additional DOT requirement may need to be met if applicable. Competencies
            • Ownership
            • Hospitality
            • Professionalism
            • Responsiveness
            • Safety Conscious
            • Action Oriented
            • Tech Savvy
            • Ensures Accountability

Keywords: PSAV, Memphis , Part-Time Technician Audio Visual - The Peabody, Engineering , Memphis, Tennessee

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