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Manager I-Prem Srvcs

Company: Delaware North
Location: Memphis
Posted on: February 16, 2020

Job Description:

Our Exciting Work EnvironmentGrounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At AutoZone Park, we provide food & beverage concessions and luxury suites catering for our partners, the MiLB's Memphis Redbirds & the Memphis 901FC Soccer Team. We're working behind the scenes and on the front lines - making each guest experience, moment and memory the best it an be.The Opportunity The Premium Services Manager will ensure effective operations of the Premium Departments, (Luxury Suites, Event Day Picnics, and Non-Event Catering), including staffing, training and development, supervising and managing departments in accordance with Company's GuestPath and Universal Service Standards and applicable Operations Standards. Responsibilities:

  • Train and supervises all premium department associates for assigned area; observes and documents job performance
  • Ensure premium associates properly prepare suites, picnics and catering events for guests
  • Ensure all food presentations and displays meet company standards and ensure food and beverage orders arrive timely to areas/events
  • Ensure responsible alcohol service and reports any violations
  • Maintain high standards of friendly guest service by circulating premium areas, check-in with hosts and greets all guests
  • Be visible, making yourself accessible to help guests, answer guest questions regarding food preparation or ingredients, service or billing, resolves guest complaints
  • Ensure that all work stations, pantries and storage areas remain clean and sufficiently stocked; ensures replacement stock is ordered
  • Ensures all sanitation practices are used and Department of Health guidelines are followed, including temperature control of food; reports safety hazards and repairs items in a timely manner
  • Conducts pre-shift meetings with each department, prepare and distribute event paperwork, and pre-event walk-thru of area to check for readiness
  • Build a rapport with the premium associates in each department
  • Assist in ensuring accurate set-up, may include getting tables, chafers, ice, unlocking fridges/cabinets, etc.
  • Ensure all necessary items/food/beverages are at area when requested and monitor delivery of cold and hot food to areas, and check for replenishment needs
  • Maintain cost control efforts for labor and waste management We are looking for a leader that brings the following to the Premium Department:
    • Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards
    • Organization skills; detail-oriented, ability to work accurately, efficiently, and courteously in a high-pressure environment
    • Good leadership and training skills; ability to teach others as well as delegate tasks
    • Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences Qualifications:
      • Strong food and beverage knowledge
      • Commitment to excellence in guest service
      • Able to follow job procedures and manager instructions
      • Basic math skills; ability to accurately account for cash and inventory
      • Ability to lift up to 40 pounds and as the work duties demands
      • Ability to stand and walk for entire length of shift, including walking up and down stairs
      • Required to move between hot, noisy conditions and climate-controlled environmentsWho We AreAt Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Memphis , Manager I-Prem Srvcs, Executive , Memphis, Tennessee

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