Director Patient Services
Company: Methodist Le Bonheur Healthcare
Posted on: February 16, 2020
The Clinical Director is accountable for the 24-hour operations of
the assigned departments and/or units. Responsible for clinical
care delivery, for leadership of Associates, for fiscal stewardship
of the department's/unit(s)' resources, and for the creation of a
positive clinical and Associate work environment. Contributes to
the organization's and the system's success in clinical outcomes,
service to all customers (patients, families, physicians, and
Associates), and to a positive financial state. Models appropriate
behavior as exemplified in MLH Mission, Vision and Values.
Education/Experience/Licensure: STRONGLY PREFERRED: MSN
Bachelor's degree or higher in Nursing from an accredited
Effective 4/1/2016 all Associates entering this job must have three
(3) years of experience on current unit or specialty OR four (4)
years of experience in acute care hospital setting or comparable
Licensed to practice as a professional nurse in the state where
work is performed or compact license
Effective June 1, 2018: All new hires and transfers are required to
have BLS certification.
MSN is preferred degree
Nursing Administration or National certification in the clinical
- Identified leadership competencies.
- Use of PC and applications including word processing.
- Ability to use data, interpret reports, analyze, draw
conclusions, and make appropriate plans.
Key Job Responsibilities
- Clinical Operations: Is accountable for the assigned service
areas 24 hours/7days. Responsible for the delivery of effective
patient care through staff Associates. Leads development and
implementation of strategies for the safety of patients. Responsive
to the outcomes of clinical care by participation in the
development and implementation of improvement solutions. Responsive
to the outcomes of customer satisfaction by participation in the
development and implementation of improvement solutions.
- Associate Management: Hires, coaches, develops, and evaluates
the performance of associates. Works through Patient Care
Coordinators to ensure effective deployment of the care delivery
system. Coaches PCCs in leadership of associates. Creates positive
work environments. Accountable for associate retention and
engagement outcomes. Ensures effective and efficient use of human
resources. Appropriately plans staffing and scheduling.
Collaborates across appropriate system resources for education and
development of Associates.
- Fiscal Management: Participates in planning activities
regarding the services. Develops budgets for human, other operating
and capital budgets. Effectively deploys the fiscal plan for the
scope of responsibility. Understands and analyzes fiscal variances
and initiates appropriate plans for management. Effectively uses
data and outcome information from various systems and sources.
- Environmental Management & General Management of the Business:
Ensures continued readiness regarding accreditation and regulatory
requirements. Responsible for the general upkeep of the physical
facilities and patient care equipment. Leads implementation of
technology and other assigned projects.
- Professional Practice Leadership: Serves as professional role
model for the discipline of nursing and models high level
professionalism through knowledge and actions. Completes high level
professional designations, such as board certifications and takes
an active role in professional leadership both locally and
- The physical activities of this position may include climbing,
pushing, standing, hearing, walking, reaching, grasping, kneeling,
stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: medium work -
exerting up to 50 lbs. of force occasionally and/or up to 25 lbs.
of force frequently.
- The Associate is required to have close visual acuity including
color, depth perception, and field of vision to perform an
activity, such as assessing patients, preparing and analyzing data
and figures; transcribing; viewing a computer terminal; or
- Frequent invasive and non-invasive patient contact.
- Exposure to patient body fluids as well as exposure to
hazardous or poisonous materials.
- Ability to react quickly to emergency situations.
Nearest Major Market: Memphis
Job Segment: Clinic, Medical, Manager, Law, Patient Care,
Healthcare, Management, Legal
Keywords: Methodist Le Bonheur Healthcare, Memphis , Director Patient Services, Executive , Memphis, Tennessee
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