Hospice Director of Clinical Services
Company: Compassus
Location: Memphis
Posted on: January 12, 2021
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Job Description:
Current Compassus Colleagues: Please apply via Workday."The most
rewarding thing is when you get a call back from a patient or
family member saying that the nurse was wonderful and helped them
through the process." - Nicole, Hospice Director of Clinical
ServicesAt Compassus, we are dedicated to compassionate care,
clinical excellence and providing comfort and support to patients
and their families facing the end of life. As the Hospice Director
of Clinical Services you will lead a team of Interdisciplinary
professionals who are taking care of patients at the bedside every
day. You will coach, influence and mentor your team to strive for
excellence in service and quality. For many of our team members,
this is more than a career - it's a calling.Do you want to make a
difference in the lives of others? Join our team today as the
Hospice Director of Clinical Services to positively impact the
experiences of our patients and families.Position SummaryAs the
Hospice Director of Clinical Services (DCS), you will direct and
lead the Interdisciplinary team, helping to meet the needs of the
hospice patient and family in a manner consistent with the
guidelines and policies of Compassus. Your team consists of Nurses,
Nurse Aides, Social Workers, Spiritual Care Providers, a Volunteer
Coordinator, a Bereavement Coordinator, a Team Coordinator, and
many other support functions to create a fulfilling experience for
our patients and their families. You will be the hub for
communication regarding patient care and will promote a positive
working relationship with the family, physician, and others
involved in their care.Principal Accountabilities* Directly
supervises up to 20 colleagues. Responsibilities include
interviewing, hiring, training and terminating (with administrative
approval) all interdisciplinary staff; planning, assigning, and
directing work; appraising performance; rewarding and disciplining
colleagues; addressing complaints and resolving problems.* Reads
and incorporates into practice the requirements of the Hospice
Conditions of Participation for Medicare, applicable accreditation
standards, and state or other rules and regulations as applicable
to the program.* Oversees the consultative process between the
Medical Director and the members of the Interdisciplinary Team
(IDT), assists in requesting appropriate care orders and attendance
to identified patient needs if patient's attending physician is not
available.* Attends/Leads Interdisciplinary Team (IDT) meetings,
ensuring:* Patient care needs are identified and discussed with the
full complement of the IDT.* All required members of the core team
are present and engaged in the IDT meeting.* Required documentation
is completed during and at the conclusion of the IDT meeting to
capture the discussion and outcomes of the meeting.* Patient
re-certifications are discussed and completed in a timely manner.*
Documentation of the patient-centered plan of care and the
implementation of interventions for patient care including changes
in level of care, medication changes, changes to visit frequency,
or need for emergency transportation.* Participates in the
development and update of patient care policies and emergency
procedures.* Ensures hospice services are available 24/7.* Follows
state regulatory requirements for supervision of nursing services.*
Manages all members of the IDT including aspects of scheduling,
productivity, mentoring, pay practices, time keeping, performance
reviews, and colleague support.* Models desired behaviors including
timeliness, punctuality, attendance, collaboration, open
communication, and equitable treatment.* Documents in the patient's
clinical record when required; demonstrates proficiency with
documentation requirements.* Actively collaborates regarding QAPI
activities and provides feedback and input into Performance
Improvement.* Participates in performance improvement programs.*
Promotes hospice philosophy.* Upholds a personal philosophy of
integrity and commitment; communicates proactively when schedule
changes are needed.* Analyzes and reports on quality metrics
including Hospice Item Set, CAHPS, and symptom management
outcomes.* Establishes departmental goals consistent with corporate
goals and objectives.* Supervises patient and family care as
specified by the plan of care, assessing appropriateness,
continuity, service, and quality of care.* Models and facilitates
communication between colleagues including medical records,
business office, intake, clinical team, and leadership.*
Participates in care delivery for patients as needed including
conducting admissions, recertification visits, routine visits, and
discharge visits.* Manages the care for a caseload of patients if
needed to support ebb and flow of census changes.* Participates in
after-hours shifts as needed including primary and back-up
on-call.* Serves as the administrator on call when scheduled.* Make
and/or delegate post-admissions calls.* Directs responsibility for
the management of Pharmacy, Medical Supplies, Durable Medical
Equipment, Mileage and Labor for program to meet budget
expectations.* May be designated the administrator or alternate
administrator for the licensure of the program based on state
requirements.* Ensures maximum utilization of resources.* Promotes
a positive and collaborative culture.* Performs other duties as
assigned.KNOWLEDGE AND SKILLS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education and/or
ExperienceRegistered Nurse with minimum of three years in
Healthcare required, preferably in Nursing Facility, Home Health or
Hospice setting. Bachelor's degree strongly preferred. BSN a plus.
Experience in leadership or management strongly preferred.
Experience with Electronic Medical Record systems a strong
plus.Specific state requirements:* California - "Director of
Patient Care Services"* 1. A Registered Nurse with a baccalaureate
or higher degree in nursing or another health-related field with
three years of experience within the last five years in a hospice
or home health agency, primary care clinic or health facility, at
least one year of which was in a supervisory or administrative
capacity.* 2. A Registered Nurse with four years' experience within
the last five years in a hospice, home health agency, primary care
clinic or health facility, at least one year of which was in a
supervisory or administrative capacity.* Connecticut - An agency
supervisor of clinical services shall be a registered nurse with an
active license to practice nursing in this state, and shall have
one of the following: * (1) A master's degree from a program
approved by the National League for Nursing or the American Public
Health Association with a minimum of one year full-time clinical
experience in a home health agency or related community health
program which included care of the sick at home; or * (2) A
baccalaureate degree in nursing and a minimum of three years of
full-time clinical experience in nursing, at least one of which was
in a home health agency or community health program which included
care of the sick at home; or * (3) A registered nurse who has been
continuously employed in the position of supervisor of clinical
services in a home health agency in this state since January 1,
1979; or * (4) A diploma in nursing or an associates' degree in
nursing and * (A) A minimum of three years of full-time or
full-time equivalent clinical experience in nursing within the past
five years, at least one year of which was in a home health care
agency or community health program which included care of the sick
at home; and * (B) Evidence of certification by the American
Nurses' Association as a community health nurse or completion of at
least six credits received within two years in community health
nursing theory or six credits in health care management from an
accredited college or university program or school of nursing.*
Louisiana - Registered Nurse with at least three years of
experience. One of the three must be full time in hospice, home
health care or oncology. The Director of Nursing Services cannot be
concomitantly employed by any other licensed healthcare agency.*
Mississippi - Registered Nurse with at least three years of
experience. One of the three must be full time in hospice, home
health care or oncology. The Director of Nursing Services cannot be
concomitantly employed by any other licensed healthcare agency.*
Maine - Registered Nurse with at least 1 year of experience and
training in hospice nursing care.* New Hampshire - RN, APRN or
bachelor's degree in a health field related to hospice care.* New
Jersey - Registered Nurse plus: * A master's degree in nursing or a
health related field and two years combined public/community health
nursing and progressive management experience in public health
nursing; or* A bachelors' of science degree in nursing or a health
related field and three years combined public/community health
nursing and progressive management experience in public health
nursing.* South Carolina - Registered Nurse plus:* Bachelor's
degree, or * Associate Degree and three years' experience in health
care within the last five years.* Texas - Registered Nurse in Texas
and have one year experience as a Registered Nurse in the last 36
months. Must qualify or be able to qualify as the delegated back-up
administrator per T.A.C 40-1-97.259, including required education/
clock hours of training.* Virginia - Registered Nurse with
education and experience in the needs of the terminally
ill.Mathematical SkillsAbility to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and
percentage.Language SkillsAbility to read, analyze, and interpret
general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
groups of managers, patients, colleagues, physicians and the
general public. Must be able to read, write and speak English.
Bilingual ability may be preferred or required.Reasoning
AbilityAbility to define problems, collect data, establish facts,
and draw valid conclusions. Ability to interpret an extensive
variety of technical instructions and deal with several abstract
and concrete variables. Ability to think critically and perform
continuous in-depth clinical/business process reviews.Computer
SkillsTo perform this job successfully an individual should be
proficiency in Microsoft Office software.Other
QualificationsUnderstanding and acceptance of hospice philosophy.
Must be of high integrity including maintenance of confidential
information including all personnel and patient records. Ability to
work a flexible schedule, to include some evenings and weekends.
Must be able to travel.Certifications, Licenses and
RegistrationsMust be a Registered Nurse licensed in the state of
employment. Certification in Hospice and Palliative Nursing a plus
but not required. Must have a valid driver's license and auto
liability insurance.Other Skills and AbilitiesStrong leadership,
organizational and interpersonal skills.Compassus, including all
Compassus affiliates, complies with applicable Federal civil rights
laws and does not discriminate on the basis of race, color,
national origin, age, disability, or sex. Compassus, including all
Compassus affiliates, does not exclude people or treat them
differently because of race, color, national origin, age,
disability, or sex.
Keywords: Compassus, Memphis , Hospice Director of Clinical Services, Executive , Memphis, Tennessee
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