Director Program Implementation

Company: Sedgwick Claims Management Services, Inc
Location: Memphis
Posted on: January 12, 2021

Job Description:

Director Program ImplementationIF YOU CARE, THERE'S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts--. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.As the largest provider of disability and absence management solutions, Sedgwick offers a combination of services covering every possible time away from work scenario. Our clients depend on us to support and improve the health and productivity of their workforce in a way that is cost-effective, efficient and compliantPRIMARY PURPOSE: To oversee the company's best practices and to ensure product quality and regulatory standards compliance by line-of-business, create customized client processes and procedures for new and existing clients and to provide training on technical components for new and existing colleagues.ESSENTIAL FUNCTIONS and RESPONSIBILITIES* Reviews, researches, analyzes and establishes the company's best practices for specific line-of-business programs; and ensure best practices, claims management service standards, state regulations and client service requirements are implemented across the company base, including across relevant corporate functions.* Maintains complete understanding of new program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for operational processes.* Assists operations in implementing new processes, procedures and new program implementations including workflow development, plan matrix for programming, and development of customized documents.* Assists in pricing of disability and absence prospects; assists in development and delivery of organizational service expectations.* Analyzes management reports related to program performance and quality and works closely with quality team to identify trends and areas of improvement; works with IT as disability business process/program subject matter expert.* Plays key role in maintaining client relationships, attends prospect and client site visits as needed, and represents company with specified industry groups.* Leads the development and delivery of organizational service expectations.* As subject matter expert, works with Sedgwick University to build and deliver training content on technical processes and requirements; leads training initiatives for colleagues, supervisors/managers and clients as needed.* As a high level operations resource, assists in the evaluation of complex claim decisions and plays a key role in influencing appropriate technical operational outcomes for the line-of-business.ADDITIONAL FUNCTIONS and RESPONSIBILITIES* Performs other duties as assigned.* Supports the organization's quality program(s).* Travels as required.SUPERVISORY RESPONSIBILITIES* Administers company personnel policies in all areas and follows company staffing standards and training recommendations.* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.* Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & Licensing* Bachelor's degree from an accredited college or university preferred. Experience* Ten (10) years of related experience or equivalent combination of education and experience required to include five (5) years related to the line of business. Skills & Knowledge* Solid knowledge of disability, case management or casualty processes and regulations* Knowledge of case management procedures and services* Excellent oral and written communication, including presentation skills* PC literate, including Microsoft Office products* Leadership/management/motivational skills* Analytical and interpretive skills* Strong organizational skills* Excellent interpersonal skills* Excellent negotiation skills* Ability to work in a team environment* Ability to travel up to 70%* Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingNOTE: Credit Security Clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employerand aDrug-Free Workplace

Keywords: Sedgwick Claims Management Services, Inc, Memphis , Director Program Implementation, Executive , Memphis, Tennessee