Truck Associate Manager-D
Company: T Mobile
Location: Memphis
Posted on: January 12, 2021
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Job Description:
This role will be responsible for developing and executing
events that support T-Mobile---s brand, business, and communication
objectives for Mobile Stores. Responsible for delivering
exceptional customer interactions by helping to train and develop
an amazing team of experts with strong brand and product knowledge
and a passion for exceeding customer expectations. Achieves
showroom objectives for providing an Un-carrier experience by
leveraging strong Customer Focus abilities and by holding employees
to Un-carrier behaviors and service standards. Achieves showroom
objectives by managing to rigorous operating standards and closely
monitoring store results. What you'll do in your role. Requires
competency in customer focus, change & innovation, strategic
thinking, relationship building & influencing, talent management,
results focus and inspirational leadership.Manage and execute
Mobile Showroom events from concept to post event. Establish event
metrics, measure, and delivers results. Ensure the Mobile Showroom
events align to broader program strategy & objectives. Leads mobile
showroom employees to ensures an exceptional customer experience
for all customers through an exciting, energized atmosphere.
Ensures customer satisfaction in all areas of sales and service
with every transaction.Provides social media planning and
recommendations for Mobile Showroom in partnership with Social
Media Manager through local research & knowledge. Engages local
influencers, bloggers, and local businesses in order to build
T-Mobile's visibility, credibility and brand. Regularly updates and
maintains branded content on social media sites (Google, Facebook,
YouTube, MySpace, Twitter, etc.) to keep content current/relevant.
Acts as brand steward ensuring T-Mobile is represented consistently
from a visual and messaging perspective.Directly responsible for
reaching out into the local community and business environment to
network, build the brand/awareness of the mobile showroom &
company, through relationships, referrals and events. Identify
opportunities where T-Mobile can benefit the community and create
plans to meet the needs of the community. May be leveraged for
emergency relief.Manage and execute Mobile Showroom events for
branded retail partners to drive excitement, awareness and store
traffic. Work with store leader to establish event goals &
objectives. Provide coaching on delivering world class customer
service with sales reps and managers.Assist manager with motivating
and coaching employees and partner sales associates with one-on-one
coaching, coaching in the moment and coaching monthly performance.
Share timely feedback to improve performance, encourage growth and
drive a world class customer experience. Side-by-side selling.The
experience you'll bring.3 Years Retail Management experience in
high volume environmentExperience working with multiple support
teams or corporate departments (i.e., HR, Ops, Training, Marketing)
to accomplish key tasksPassion, integrity and energy necessary to
create and dynamic work environment necessary to deliver a world
class shopping experience that delivers on the Un-carrier
promiseAdvance Customer engagement and service capabilities
Keywords: T Mobile, Memphis , Truck Associate Manager-D, Executive , Memphis, Tennessee
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