E-Commerce Site Operations Manager

Company: BWG Talent
Location: Memphis
Posted on: January 12, 2021

Job Description:

We're filling a Site Operations Manager in the eCommerce department for our client in Nashville, TN. Job Description The ECommerce Site Operations Manager will lead all facets of digital and ecommerce operations. This includes maintaining high quality day-to-day: platform operations; ecosystem performance; business support services and; vendor relationships. The candidate will ensure business continuity by overseeing the stability digital ecosystem and execution of other key tasks related to integrated systems, customer service, fulfillment and performance. They will also participate as a key member of the team in executing our DTC e-commerce roadmap to improve our website KPI's and drive SEO. The position reports to a Senior eCommerce Manager and closely partners with eCommerce leadership, Customer Service, IT, Marketing, business unit leaders and other corporate functions to deliver new or enhanced capabilities based on key insights for an industry leading customer experience. Key Success Metrics * Increase eCommerce revenue* Improve conversion rates* Increase AOV* Increase site traffic for SEO* Drive to have a world-class customer experienceJob Requirements:* Essential Duties and Responsibilities* Lead day to day business operations of the digital ecosystem, which includes the eCommerce platform, order management, payments, fraud monitoring, customer service, performance data, marketing tools, fulfillment, networks, etc.* Apply an analytical approach to identify opportunities, raise escalations, align key resources, investigate issues through resolution, communicate status and drive action plans. This includes issues impacting systems performance, business continuity and project timelines.* Drive key metrics for search engine optimization utilizing best in class software and executing against both the content and technical recommendations.* Assist with driving the ecommerce roadmap initiatives across the website to drive eCommerce growth across key performance indicators (ie. traffic, conversion, AOV).* Drive on-site search in determining areas for improvement such as thesaurus entries, URL redirect, etc.* Ensure technical changes are implemented in a timely manner* Collaborate with demand planners to ensure in-stock position for inventory on the website* Partner with channel manager for any changes needed to the vast product catalog* Work directly with team members across the organization (ie. legal, brand, etc) to make the necessary changes needed to existing pages* Work directly with 3rd party development for any changes needed* Build strong--relationships across client's eCommerce, design, customer service, product marketing teams, and other functional teams to drive eCommerce sales growth.* Improve the consumer experience online to increase conversions, sales, and strengthen the overall brand.* Diagnose and troubleshoot technical issues related to delivering custom site experiences* Work in a consultative manner with a cross-functional set of teams to ensure the correct desired experience is delivered* Collaborate with peers to share customer best practices and drive consumer related initiatives* Perform QA/UAT as needed to support team initiatives that modify the web user experience.* Support for all D2C Ecommerce initiatives on our sites: * Traffic generation, Conversion rates, Site merchandising* Product Detail Pages* Promotional planning, forecasting* SEO, SEM (Sales related)* Browse, filter, on-site search, path to purchase* Retargeting, personalization* Order Management * Order Customer Service* Dealer Locator* Sales Analytics and reporting* Website Performance and Analytics* Data driven decision making* Ensure adherence to all company principles and policiesEducation/Work Experience Requirements* Bachelor's Degree or equivalent ecommerce work experience* 5+ years of site management experience, specifically with website operations, optimization and administration* Experience with ecommerce platforms, product catalog management, on-site search, merchandising, recommendation engines, A/B testing, payment providers (ie. Paypal/Stripe), and reporting tools such as Google Analytics, etc* Understanding--of SEO KPIs and reporting/analytical tools like Brightedge, Google Search Console, Moz, SEMRush, AHREFs, Screaming Frog, etc.* Great project management, analytical and problem-solving skills - scope work, drive execution and deliver on tight deadlines while working with multiple stakeholders* Able to think outside of the box, and an end to end understanding--of the D2C ecommerce channel* Methodical, metrics-driven approach to continuous website experience and results improvement* Demonstrated ability to think strategically and execute effectively under pressureAdditional Requirements* Strong--results focus* Extremely detail oriented with the ability to manage multiple projects at the same time* Ability to work with multiple internal departments and cross-functional teams to execute the needs of the website.* Strong--self-motivation, and the ability to work independently as well as part of a team* Ability to think out of the box* Organization skills - possess strong--organization skills and be able to effectively sort large amounts of information

Keywords: BWG Talent, Memphis , E-Commerce Site Operations Manager, Executive , Memphis, Tennessee