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Connect Language Center Director

Company: World Relief
Location: Memphis
Posted on: February 24, 2021

Job Description:

The Connect Language Center (CLC) Director is responsible for delivering on the mission of the Connect Language Center to "build belonging by creating community spaces in quality ESL programming, teacher training, and cross-cultural education opportunities." The CLC Director oversees all center operations, and maintains administrative efficiency. This includes managing student enrollment processes and overseeing successful delivery of ESL cycle operations and TEFL program administrative functions. ESSENTIAL FUNCTIONS:

  • Overseeing delivery of the mission and vision of Connect Language Center
  • Center operations oversight and admissions quality control
  • Oversee enrollment processes and development
  • Ensure ESL and TEFL course cycle enrollment goals and sales of course products
  • Language center reception and hospitality oversight
  • Student communication and lines of inquiry (walk-ins, phone, email, etc.)
  • Management of student CRM
  • Responsible for sales and business strategy development of the center
  • Responsible for managing day to day ESL course cycle operations including
  • Scheduling and academic calendars
  • Effectively assigning students and instructors to course cycles
  • Collaborates with education director in addressing student issues and complaints
  • Ensure cycle-start and end completion
  • Maintenance of course cycle
  • Management and training of operations staff
  • Collaboration with education director in recruitment and hiring of teaching faculty
  • Responsible for instructor on-boarding
  • Management of center budgets, reporting, projections and expense tracking
  • Research and design electronic record keeping procedures to allow data collections and regularly retrieve, analyze, and report data on the student population to stakeholders
  • Collaborate with other departments to meet shared organizational goals
  • Manage Space and materials inventory
  • Collaborate on student retention and recruitment support activities (events and outreach)
  • Collaborate with education director and mobilization team on marketing of the center in digital and print advertising and strategy and delivery KNOWLEDGE, SKILLS & ABILITIES:
    • Demonstrated work in cross-cultural environments; overseas teaching or administrative experience preferred
    • Demonstrated record of professional development in conferencing and/or publishing in TESOL-related journals preferred
    • Highly organized and able to create and manage complex operational systems
    • The ability to initiate and take high ownership of work
    • Self-motivated and flexible
    • Can manage competing priorities and delegate tasks
    • Ability to manage a budget and accurately report expenses
    • Strong oral and written communication skills
    • Strong interpersonal and cross-cultural skills
    • Ability to manage and support numerous staff members
    • Ability to implement systems and processes across departments
    • Enjoys learning, teaching, and developing relationships with staff and students
    • A belief in the mission, vision and values of World Relief REQUIREMENTS:
      • Mature and personal Christian faith
      • Committed to the mission, vision, and values of World Relief
      • Desire to serve and empower the Church to impact vulnerable communities
      • A minimum of a Master's degree in Teaching English as a Second/Foreign Language (TESL/TEFL) or a Master's degree in a related field with 18 hours of TESL coursework
      • Three years of experience teaching ESL or EFL courses in an IEP, private language academy, college/university, or equivalent program
      • Ability to speak and write in Spanish at an advanced level (CEFR B2 or above) -- PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
        • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
        • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
        • The employee frequently is required to sit, reach with hands and arms, talk and hear WORK ENVIRONMENT:
          • General office setting.
          • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required
          • Year-end archiving activities involve repeated lifting and bending
          • Physical, emotional and intellectual demands
          • Equipment used: Employee computer (desktop or laptop), printer, and copier
          • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. Benefits Offered to US Employees working 25 or more hours per week: World Relief contributes to monthly premiums:
            • Medical
            • Vision Additional Benefits:
              • FSA Medical & Dependent Care
              • Commuter Funding
              • Supplemental Life Insurance (employee, spouse, and children)
              • Offer 16 Paid Holidays
              • This position will be remote during COVID World Relief pays 100% for eligible employees:
                • Group Term Life (employee, spouse, and children)
                • Long term disability
                • Short-term disability
                • Accidental Death and Dismemberment (AD&D)
                • Travel Insurance World Relief - Retirement:
                  • 401K & Roth through Fidelity
                  • WR matches up to 4%, then an additional quarter percent up to 10%
                  • Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
                  • Automatically enrolled at 4% World Relief offers Discounts (Immediately Eligible)
                    • Verizon
                    • Pet Insurance We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

                      For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

                      Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

                      Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.

Keywords: World Relief, Memphis , Connect Language Center Director, Executive , Memphis, Tennessee

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