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CUSTOMER SERVICE MANAGER

Company: McLane Company
Location: Memphis
Posted on: January 16, 2022

Job Description:

BENEFITS SUMMARY:
Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and the company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.
DAY 1 BENEFITS such as medical, dental, and vision insurance and company-paid life insurance.
401(k) with annual company match starts on your 90th day.
Paid holidays, vacation time, educational assistance program, and more!
ABOUT THE JOB:
The Customer Service Manager is responsible for customer item maintenance, timely customer issue resolution, and communicating customer special requests to the warehouse and transportation departments.
PREFERRED qualifications for this position include: a Bachelor's degree.
Prioritize and coordinate customer service activities in CS departments that have multiple ship points.
Manage/maintain customer accounts (e.g., setup, assignment, definitions, review, and authorizations).
Use test bills to verify distributions, cost, retails, and authorizations and look for potential item issues.
Coordinate department teammates' development and training.
Establish budget requirements and review the department's P&L each period.
This position has additional duties; special projects may be assigned.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
High school diploma or GED.
3 years of customer service management experience.
Flexible schedule.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: McLane Company, Memphis , CUSTOMER SERVICE MANAGER, Executive , Memphis, Tennessee

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