Manager, Patient Registration
Company: Option Care Health
Location: Memphis
Posted on: June 25, 2022
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Job Description:
Extraordinary Care. Extraordinary Careers. With the nation's
largest home infusion provider, there is no limit to the growth of
your career. Option Care Health, Inc. is the largest independent
home and alternate site infusion services provider in the United
States. With over 6,000 team members including 2,900 clinicians, we
work compassionately to elevate standards of care for patients with
acute and chronic conditions in all 50 states. Through our clinical
leadership, expertise and national scale, Option Care Health is
re-imagining the infusion care experience for patients, customers
and employees. At Option Care Health we recognize that part of
being extraordinary is supporting and building -a workforce that is
as diverse as the patients and communities we serve. -Join a
company that is taking action to develop a culture that is more
inclusive, respectful, engaging and rewarding for all team members.
We are committed to hiring, developing, and retaining a diverse
workforce. COVID-19 Vaccine Requirements:As a leading healthcare
provider, we have an undeniable responsibility to protect the
health and safety of our patients, customers and team members.
Option Care Health requires that all employees be fully vaccinated
against the COVID-19 virus. If you are offered and accept a
position, your employment will be contingent upon proof of
vaccination, or approved medical or religious accommodation. Proof
of vaccination will be required during the onboarding process;
application for medical or religious accommodations will be
required to be submitted within 5 business days of start date. If
medical and/or religious accommodation requests are denied, you
must take steps to be fully vaccinated, or your employment will be
terminated.Job Description Summary:The Manager, Patient
Registration is responsible for all aspects of patient registration
responsibilities within the Customer Management Center (CMC). The
Manager, Patient Registration manages the overall performance and
productivity of the PR team in facilitating all aspects of the
patient's transition to home/AIS with the goal of delivering a
consistent onboarding experience where patients and referral
partners feel Option Care Health makes it easy to transition
care.Job Description: ?Job Responsibilities (listed in order of
importance and/or time spent)Directly oversees the patient
registration activities with the CMC to ensure all performance
expectations for time to yes, quality and cash collections (COH,
denial) are achieved.Interviews, hires, and trains employees.
Directs work, appraises performance and manages all aspects of
succession planning; rewarding and disciplining employees;
addressing complaints and resolving problems.Analyzes and monitors
key PR performance to effectively identify key trends, implement
corrective actions and effectively communicating outcomes to senior
management.Monitors daily performance including team member
coaching: 1) Quality - Ensure team member consistency in obtaining
required paperwork, dialogue, securing payment, 2) Speed - Ensure
timely actions with each step of the referral flow and handoffs. 3)
Customer Service - Ensure consistent demonstration of exceptional
customer service with every customer (both internal and
external).Collaborates with cross-functional leaders across
Operations, Reimbursement, Compliance and Sales to drive Patient
Registration priorities.Interfaces extensively across all operation
and reimbursement functions to ensure processes are streamlined and
align with payer regulations and company policies.Assists with the
development and rollout of key patient registration
initiatives.Manages all aspects of the sites claims on hold,
denial, cash collection process. Supervisory ResponsibilitiesDoes
this position have supervisory responsibilities?(i.e. hiring,
recommending/approving promotions and pay increases, scheduling,
performance reviews, discipline, etc.)No - - - - - -Yes - - - - - -
-X Basic Education and/or Experience RequirementsHigh school
diploma or equivalent is required.Minimum of five (5) years of
relevant experience. Basic Qualifications & Interests (BQIs)Ability
to multi-task and drive numerous priorities at one time.Ability to
work in a fast past environment.Must be detail-oriented and have a
high degree of quality focus.High degree of customer service skills
required. Travel Requirements:N/A Preferred Qualifications &
Interests (PQIs)Minimum of one (1) year prior supervisory
experience is preferred.Minimum of one (1) year customer service
preferred. This job description is to be used as a guide for
accomplishing Company and department objectives, and only covers
the primary functions and responsibilities of the position. It is
in no way to be construed as an all-encompassing list of duties.
Due to some state pay transparency laws, below is the minimum pay
for the position: Salary to be determined by the applicant's
education, experience, knowledge, skills, and abilities, as well as
internal equity and alignment with market data. Minimum pay is
$56,035.20+ Benefits:-401k-Dental Insurance-Disability
Insurance-Health Insurance-Life Insurance-Paid Time off-Vision
Insurance Option Care Health subscribes to a policy of equal
employment opportunity, making employment available without regard
to race, color, religion, national origin, citizenship status
according to the Immigration Reform and Control Act of 1986, sex,
sexual orientation, gender identity, age, disability, veteran
status, or genetic information.?
Keywords: Option Care Health, Memphis , Manager, Patient Registration, Executive , Memphis, Tennessee
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