Program Manager
Company: WPP PLC Global
Location: Memphis
Posted on: August 7, 2022
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Job Description:
Description
Position at VMLY&R
About Us: VMLY&R
VMLY&R is a global brand and customer experience agency that
harnesses creativity, technology, and culture to create connected
brands. But what does that mean? It means we're a creative agency
that is built on the promise of collaboration and human connection.
Creating connected brands isn't just what we do - it's what we're
known for and who we are. We empower our clients to excel at the
intersection of "brand" and "customer experience," starting with
simple goals: Create work that becomes part of people's lives;
promote value for our clients; and, in the best of cases, help the
world.
We're committed to building a united global network of creators and
thinkers, regardless of their age, race, skin color, religion,
disability, sexual orientation, gender identity or expression. With
over 12,000 employees across the globe, our influence is made
stronger by applying our collective experiences to tell stories
that not only sell products and experiences, but also guarantee
positive representations of all communities.
Our unique culture is rooted in a great deal of care for you and
your success. Above all else, we are committed to strengthening
your experience by ensuring your inner potential continues to be
discovered.
We also offer about a dozen employee resource groups (ERGs) that
allow you to tap into your personal identities, interests and
passions. Our ERGs celebrate ethnic diversity, life as a working
parent or caregiver, neurodiversity, the LGBTQ+ community,
wellbeing, and more. Regardless of your interests, there is no
shortage of opportunities to get involved, so tap into our global
network and find where you can make your ideas come to life.
VMLY&R is looking for an experienced Program Manager who can
quickly understand our client's needs and objectives with the
ability to effectively manage variety sized teams in their effort
to deliver services. The program manager is expected to deploy and
manage against defined processes throughout a client
engagement.
This individual is also responsible for building, coaching and
leading teams against said process to ensure successful deliveries.
VMLY&R needs individuals who are proactive problem solvers that
can manage team dynamics, manage project financial performance,
clearly communicate status, and drive progression towards
dates.
Responsibilities
Business & Technical Analysis
* May act as a client proxy for agile teams; may also coach and
support Product Owner(s)
* Manage multiple activities/projects under one or more clients
* Support/provide strategic direction related to processes and
resolution paths
* Support agile teams to groom and refine user stories and
acceptance criteria to meet the agile team's definition of
ready.
* Provide well researched POV documents on a variety of solutions
related to project work
* Analyze processes continuously for refinement; execute measures
for optimization
Project Management
* Continuously monitor project health via resourcing, profitability
and burn rates.
* Works with clients to define KPI's and meaningful metrics to
report project health
* Works closely with Client Engagement and delivery teams to
architect solutions that best meet client requirements
Leadership & Team Management
* Support creation of RFP responses with other teams within
VMLY&R and new business engagement.
* Create/draft contracts and scopes of work.
* Manages internal teams and client relationships in alignment with
Client Engagement team
* Maintain direct client relationships with Product Owners and
client management leadership
* Responsible for interviewing and making recommendations to hire
analysts at the Manager and Senior Manager levels
* Coach, mentor and manage a Delivery team in the creation of
business analysis tools/techniques and business requirements (i.e.
user story mapping, process maps, rules matrices, mockups, textual
requirements, user stories etc.)
* Serve as a key point of contact and liaison for cross-divisional
teams, agency peers and management
* Support scoping and estimation exercises with Client Engagement
teams
Required Skills & Experience
Required
* College degree or equivalent Project Management and/or Business
Systems Analyst experience
* 7+ years of analyst, project management, technical, and/or
business experience
* Master of agile software development methodologies, amongst other
methodologies
* Experience in running or working with agile teams (preferably
Scrum)
* Understanding of business requirements, user stories, and
acceptance criteria
* Ability to provide proactive and assertive leadership in problem
solving, managing financial success of projects, maintaining
timelines, and reducing waste
* Strong interpersonal skills and able to resolve conflict with
productive outcomes
* Ability to effectively work across departments with diplomacy and
a firm understanding of other's roles and perspectives
* Ability to manage multiple work-streams (projects) effectively
and efficiently.
* Extensive team management skills for teams of 5+.
* Ability to view problems in context at the system level and align
solutions with the strategic direction of our clients and
company
* Experience with multiple application lifecycle management
solutions
* Proactive, adaptable, and flexible
* Life-long learner, demonstrated commitment to continuous
improvement
* Strong attention to detail
* Demonstrable ability to operate under tight deadline with complex
business/technical solutions
* Ability to manage workload with minimal supervision
* Excellent written and verbal communication skills
Preferred
* Bachelor's degree in business administration, computer science,
computer information systems, marketing, or equivalent
experience
* Certification for or extensive experience of JIRA and
Confluence
Our Benefits
As the world leader in communications services, we rely on the
creativity of our people to deliver the best work for our clients.
In return, we invest in our employees by offering them a diverse
suite of benefits from best-in-class carriers, with enough choice
and flexibility to keep them and their families healthy and happy
today and tomorrow.
* Corporate gift matching program
* Paid time off for volunteering
* Paid parental leave
* Ranked No. 1 in advertising for our adoption assistance
program
* Corporate discounts
* VMLY&R Diversity, Equity, and Inclusion (DEI) team, which
guides, celebrates, and promotes cultural literacy; increases
employee engagement; recruits and retains a diverse workforce; and
builds internal opportunities for people to learn and grow.
VMLY&R is an equal opportunity employer and considers
applicants for all positions without regard to race, color,
religion or belief, sex, age, national origin, citizenship status,
marital status, military/veteran status, genetic information,
sexual orientation, gender identity, or physical or mental
disability. We believe in creating a dynamic work environment that
values diversity and inclusion and strives to recruit a diverse
slate of candidates to help us achieve that goal. VMLY&R is a
M/F Disabled and Vet EEO/AA Employer .
#LI-BR1
Keywords: WPP PLC Global, Memphis , Program Manager, Executive , Memphis, Tennessee
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