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General Manager

Company: WizeHire
Location: Memphis
Posted on: September 23, 2022

Job Description:

Houser Creek Hospitality, LLC

As the next general manager of our busy hotel, you'll have an exciting opportunity to lead our staff and provide our customers with the finest service possible. We need a leader who thrives in presenting new and creative ideas to boost revenue and build good relationships with guests to ensure repeat business. Our ideal applicant is dedicated to providing excellent service and has at least 5 years of hospitality experience, preferably in a hotel management role. As the general manager, you will be in charge of human resource management functions such as interviewing, hiring, training, task assignment, coaching/counseling, and performance management. If you're a proven leader looking for a new challenge, please apply as soon as possible!

Responsibilities

  • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
  • Spearhead and develop an effective marketing strategy to promote the hotel services and other offerings
  • Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
  • Enhance the hotel's reputation for quality by inspecting the cleanliness and upkeep of the rooms, public areas, and surrounding grounds
  • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
    • Ensures guest and team member satisfaction. Be incredibly friendly, and customer-centric, love to smile, and radiate a positive and accommodating attitude while interacting with customers
    • Manages all hotel operations on a daily basis
    • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures and is ultimately responsible for results. Supports and encourages a teamwork environment
    • Coaches and Counsels managers and keeps accurate and thorough documentation. Organizing departments and giving clear direction to the management team
    • Achieves set financial goals, and drives the Revenue Management and Sales process.
    • Attends training courses as deemed by the company and the brand
    • Conducts Management Reviews and sets Action Plans in place to drive the business forward
    • Conducts one on one meetings with each Manager to keep communication strong
    • Communicates with the Regional Director of Operations on a consistent basis, at least weekly
    • Communicates with the Brand representative on a consistent basis
    • Ensures smooth operation of the Manager On Duty (MOD) Program
    • Prepares and explains Financial Reports for management and owners
    • Assists in conducting departmental operational audits and in developing corrective action plans
    • Answers inquiries pertaining to hotel policies and services
    • Follows up on guest complaints and responds to guest comments through the brand
    • Assures managers are training effectively and efficiently in their respective departments
    • Ensures Security for the hotel's customers, team members, and property assets
    • Remains current on business trends and local activities
    • Supports the hotel's training needs and efforts
    • Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success, and ensuring appropriate resources are available to achieve business results
    • Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary
    • Driving the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property's financial performance.
    • Responsible for maintaining Brand Quality Scores at or above the Brand Average threshold.
    • Keeps up to date on the market, including new supply, new companies entering or leaving the market, trends, conventions, etc.
    • Investigates or oversees the investigation of guest and team member complaints.
    • Ensures that Quality Standards and services are maintained for Property, Product, and People.
    • Manages Guest Service Relations, Training, and Guest Response process.
    • Assist in sales calls as part of the hotel sales effort, including follow-up on sales teams' calls.
    • Oversees Preventative Maintenance Program, inspecting rooms with Chief Engineer.
    • Participates in the development of short-term and long-term financial and operational plans for the hotel.
    • Oversees all hotel operations ensuring company policies and procedures are being followed and making sure team members are giving complete guest satisfaction.
    • Uses sound judgment when making decisions that involve the asset and team members.
    • Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration, and reservation cards. Accounting/Cash Handling to include:
    • Maintaining accurate A/R records Daily deposits
    • Petty Cash
    • Tax reconciliation
    • Credit card handling - processing, batching, and PCI compliance
    • Monitor cost controls on a regular basis.
    • Assists with sales and marketing efforts as directed including corresponding with group and travel agents to answer special requests for rooms and rates
    • Adheres to all franchise and company procedures and regulations as well as standard operating procedures
    • Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of the product, and service throughout the hotel

      Qualifications

      • Exhibit excellent organizational, communication, and problem-solving abilities
      • You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
      • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
      • You must have 5 or more years of experience working in the hospitality field
      • A proven record of experience managing a team, preferably in the hospitality field, is required

        • Minimum of 1 to 2 years of IHG or Choice hotel experience required
        • Skilled in problem analysis, problem-solving and decision making
        • Above-average Excel knowledge; extremely comfortable compiling and manipulating data
        • Aptitude to perform numerical analysis of data and formulate conclusions and solutions
        • Must possess strong communication and listening skills, excellent speaking, reading, and writing skills
        • Track record of working collaboratively with others to achieve desired results.
        • Ability to effectively present information in one-on-one and group situations
        • Available 24/7 with reliable transportation
        • Willing to work weekends and holidays if required

          Compensation

          $50,500 - $70,000

          About Houser Creek Hospitality, LLC

          Houser Creek Hospitality, LLC owns and operates multiple hotels- all adjacent to Discovery Park of America. Ownership is local and has been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, Discovery Park of America family memberships, IRA (investment match), hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.

Keywords: WizeHire, Memphis , General Manager, Executive , Memphis, Tennessee

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