Front End Manager
Company: Restaurant Depot
Location: Memphis
Posted on: September 24, 2022
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Job Description:
Front End Manager FULL-TIME $18/hr Ensures that product is
properly loaded, rung up and processed accurately and timely as
well as handling customer problems and issues to develop a spirit
of positive customer service. Essential functions:
Supervises, trains, evaluates and works alongside cashiers,
front-end loaders, checkers and U-boat retrieval
Ensures safe operating procedures are followed.
Makes recommendations for hiring, firing and promoting of
employees.
Prevents long lines and delayed customer checkouts by anticipates
busy times of each day, week and/or season and developing weekly
schedules for cashiers and loaders including lunches and
breaks.
A s part of loss prevention, ensures all employees at registers are
performing cart to cart transfers when processing sales.
Secures front end by making sure the loaders and cashiers do not
exchange information on counts from the receipt.
Ensures that loaders are loading wagons and assisting customers to
the parking lot.
Monitors loaders to make sure that they load all product and check
any open boxes to ensure integrity/security of product being
entered.
Ensures loaders are loading and conducting piece counts and calling
off to supervisors.
Ensures that the front end has proper staffing and operating
equipment to allow quick and accurate checkout. Including scanners
and registers.
Ensures that cashiers are checking big boxes to ensure the
integrity of the ring-up.
Ensures Front End Supervisors are checking all wagons at point of
exit for proper date, name on top of receipt, number of receipt
total of last receipt, and matches total on yellow paid
receipt.
Reviews cashier and loader errors and documents in log, for them to
sign.
Handles adjustments, returns, over rings, voids, etc. so as to
maintain a smooth flow of customers.
Keeps logs of items not properly labeled to make sure they are
corrected on floor.
Monitors cashiers to make sure they are following through on their
job responsibilities concerning loading of goods onto wagons,
checking of receipts and counts, as well as ringing/scanning of
product.
Assures that customer problems are handled quickly so as not to
allow the cashier or loader to have words with the customer.
Maintains dialogue with customers to get feedback on items not
found, and quality of service on the floor.
Maintains a New Item Request log which is reviewed weekly with the
Branch Manager.
Ensures that customers have adequate supply of wagons that are
working and roll easy.
Makes sure that employees in front end are properly dressed and
wearing their name tags.
Assigns employees in slow periods to do other work, such as return
or processing of damages, sweeping and cleaning of F/E and parking
lot area.
Ensures all supervisors are completing a minimum of 5 test checks
per day they work.
Maintains integrity of F/E displays and stocking areas.
Ensure registers are stocked with the Rate Us Cards, flyers, hot
sheets, store maps, etc. MEM-04 WS-04 WS-LC Schedule Shift start:
6:30AM Shift length: 10 hours 5 days per week Benefits
Keywords: Restaurant Depot, Memphis , Front End Manager, Executive , Memphis, Tennessee
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