Financial Crimes Investigations Manager
Company: Evolve Bank & Trust
Location: Memphis
Posted on: May 27, 2023
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Job Description:
Job Description:Develops and manages growing team of Financial
Crimes Analysts and Investigators for Member Profiles and associate
financial products. Establishes coverage model for staffing across
multiple products and shifts. Coaches and trains staff for: New
account fraud, Account takeover, payment fraud, Deposit fraud,
Claims, and recoveries. Accountable for developing the company's
fraud prevention environment and infrastructure. Supports the
development of key operating metrics, controls, and quality
performance indicators. Develops best practices and processes in
support of operational functions.Main Job Tasks &
Responsibilities:Lead a team of 8-10 analysts in a fast- paced
environment including performance management, coaching, and driving
the vision for the team.Identify risk factors and trends of
potentially fraudulent activity.Develop comprehensive fraud
detection strategies and business procedures that balance fraud
loss and customer experience.Lead root cause analysis to identify
opportunities to prevent and mitigate risk within processes and
performance.Use analytics to improve existing fraud strategies, to
reduce false positive rates and increase fraud detection
rates.Extract and analyze data, investigate data integrity, create
metrics, and perform data and portfolio analysis.Produce fraud
metrics to show the performance of fraud systems for use in
management reporting. Identify gaps in current systems, policies,
products, and strategies and take actions to avoid latest fraud
risks with guidance from managers.Build relationships with Sales,
Support, Product and Dispute teams to gain support of risk
management.Recommend enhancements and process improvements based on
assessment of fraud systems.Develop trending reports and indicators
to serve as early warning risk indicators for potentially
fraudulent activity.Work with internal partners across the company
to effect change and promote awareness of fraud mitigation while
focusing on improving experiences for legitimate Sellers who go
through a risk evaluation.Education and Experience:Bachelor's
degree with concentration in Business, Finance, or Banking.Five
years risk management experience with traditional and alternative
payment methods.Three years of management experience.Strong
knowledge of the fraud management life cycle.Experience with the
online payments landscape across all participants issuer, merchant,
acquirer and network.CFE designation preferred.Understanding of
NACHA rules, Reg E, Reg D, KYC/AML and Payment Network rules and
regulations.Experience with a high-growth BaaS, a plus.Key
Competencies:Strong communication skills and leadership talent.The
ability to build rapport with others in core departments and with
internal and external business partners.Good organizational and
customer service skills.Ability to handle multiple tasks and
appropriately prioritize, as well as ability to work under
pressure.Strong analytical and problem-solving skills.Proficient
with applicable computer software such as Microsoft Office and core
banking software.
Keywords: Evolve Bank & Trust, Memphis , Financial Crimes Investigations Manager, Executive , Memphis, Tennessee
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