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Ticket Manager

Company: Penn State University
Location: State University
Posted on: May 28, 2023

Job Description:


  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

    • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

      • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.



        ---Central PA's premier entertainment facility located on the campus of Penn State University.

        ---An award-winning venue. The Bryce Jordan Center is a multi-year Prime Site Facilities and Destinations award winner. We have been nominated for Arena of the Year and were ranked #2 for university venues in world-wide ticket sales in 2018 by Pollstar.

        ---Penn State employees with amazing benefits (see below)

        ---Home to Penn State Men's and Women's Division I Basketball as well as some of the best names in live entertainment. Bryce Jordan Center Celebrates 25 Years

        BE A PART OF OUR TEAM...

        The Bryce Jordan Center is seeking a Ticketing Manager to join our Ticketing team. The ideal candidate will thrive in a fast-paced work environment and be able to handle multiple tasks simultaneously. The candidate will provide excellent customer service by having a fan-friendly attitude and foster a positive work environment. The candidate must possess excellent oral and written communication skills.

        Responsibilities for the Ticketing Manager include but are not limited to:

        ---Hire, train, supervise, and motivate part-time Ticket Office employees, including scheduling and payroll

        ---Develop and deliver staff training program covering all aspects of ticketing operations while adhering to University policies

        ---Train staff on new technologies as they emerge, creating and maintaining training and reference materials

        ---Organize and oversee box office operations (Ticket Sales, Will Call, Ticketing Scanning, Phone System, Online Chat, etc.)

        ---Manage Premium Seat Sales for all ticketed events

        ---Establish new clients, maintain relationships with existing clients, work with Risk Management on contract execution, and process ticket orders for Premium Seat Sales clients

        ---Ensure Ticket Office delivers exceptional customer service to all guests and works proactively to resolve any issues that arise

        ---Monitor the Ticket Office email account, answer customer calls and chat, assist in selling tickets, as needed, and distribute event information to staff

        ---Stay up to date on current ticketing trends

        ---Coordinate disability services requests

        ---Assist in communications with promoters and the setup of events on the Archtics, Ticketmaster Host, and Account Manager platforms

        ---Coordinate ticketing settlement in absence of the Director of Ticketing

        Work hours and Days off will vary. Nights, weekends, and occasional holidays, as needed, for events.

        Education and Experience:

        ---2+ years related experience

        ---Bachelor's Degree or higher

        Or an equivalent combination of education and experience

        ---Prior work experience in customer relations, management or sales preferred

        ---Experience with computerized ticketing systems (Ticketmaster: Archtics, TM1 and Host preferred)

        ---Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams)


        Health Insurance Insurance - PSU Human Resources

        -Medical, Vision, Dental and Prescriptive Drug

        -Options for Life Insurance, Short and Long Term Disability

        Retirement and Company Match Retirement - PSU Human Resources

        -State Retirement and TIAA plans

        Tuition Discount Tuition Discount - PSU Human Resources

        -75% off for employee, spouse and/or dependent children up to age 26

        Paid Time Off Time Off - PSU Human Resources

        -5 weeks PTO in addition to University/Federal holidays and winter break

        Extra Benefits Discounts - PSU Human Resources

        -Discounts with local businesses (computers, insurance, moving, hotels, etc.)


        ---Penn State is ranked among the top 100 universities in the world by the Time Higher Education University Rankings, the Center for World University Rankings, and the Academic Ranking of World Universities: This is Penn State - Penn State (

        ---Penn State is also committed to ensuring that diversity, equity, and inclusion are central to the success of a world-class research institution. We are concerned uniquely with the institutional change required for visioning and realizing a more socially just University: Diversity Resources - Office of the Vice Provost for Educational Equity (

        Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

        The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.


        Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

        Employment with the University will require successful completion of background check(s) in accordance with University policies.

        EEO IS THE LAW

        Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

        Federal Contractors Labor Law Poster

        PA State Labor Law Poster

        Penn State Covid-19 Vaccination or Testing Requirements

        Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements to learn about the requirements as well as general COVID-19 information at Penn State.

        Affirmative Action

        Penn State Policies

        Copyright Information


        University Park, PA

Keywords: Penn State University, Memphis , Ticket Manager, Executive , State University, Tennessee

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