Ticket Manager
Company: Penn State University
Location: State University
Posted on: May 28, 2023
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Job Description:
APPLICATION INSTRUCTIONS:
JOB DESCRIPTION AND POSITION REQUIREMENTS:
AT THE BRYCE JORDAN CENTER, WE ARE...
---Central PA's premier entertainment facility located on the
campus of Penn State University.
---An award-winning venue. The Bryce Jordan Center is a multi-year
Prime Site Facilities and Destinations award winner. We have been
nominated for Arena of the Year and were ranked #2 for university
venues in world-wide ticket sales in 2018 by Pollstar.
---Penn State employees with amazing benefits (see below)
---Home to Penn State Men's and Women's Division I Basketball as
well as some of the best names in live entertainment. Bryce Jordan
Center Celebrates 25 Years
BE A PART OF OUR TEAM...
The Bryce Jordan Center is seeking a Ticketing Manager to join our
Ticketing team. The ideal candidate will thrive in a fast-paced
work environment and be able to handle multiple tasks
simultaneously. The candidate will provide excellent customer
service by having a fan-friendly attitude and foster a positive
work environment. The candidate must possess excellent oral and
written communication skills.
Responsibilities for the Ticketing Manager include but are not
limited to:
---Hire, train, supervise, and motivate part-time Ticket Office
employees, including scheduling and payroll
---Develop and deliver staff training program covering all aspects
of ticketing operations while adhering to University policies
---Train staff on new technologies as they emerge, creating and
maintaining training and reference materials
---Organize and oversee box office operations (Ticket Sales, Will
Call, Ticketing Scanning, Phone System, Online Chat, etc.)
---Manage Premium Seat Sales for all ticketed events
---Establish new clients, maintain relationships with existing
clients, work with Risk Management on contract execution, and
process ticket orders for Premium Seat Sales clients
---Ensure Ticket Office delivers exceptional customer service to
all guests and works proactively to resolve any issues that
arise
---Monitor the Ticket Office email account, answer customer calls
and chat, assist in selling tickets, as needed, and distribute
event information to staff
---Stay up to date on current ticketing trends
---Coordinate disability services requests
---Assist in communications with promoters and the setup of events
on the Archtics, Ticketmaster Host, and Account Manager
platforms
---Coordinate ticketing settlement in absence of the Director of
Ticketing
Work hours and Days off will vary. Nights, weekends, and occasional
holidays, as needed, for events.
Education and Experience:
---2+ years related experience
---Bachelor's Degree or higher
Or an equivalent combination of education and experience
---Prior work experience in customer relations, management or sales
preferred
---Experience with computerized ticketing systems (Ticketmaster:
Archtics, TM1 and Host preferred)
---Proficient in Microsoft Office applications (Outlook, Word,
Excel, Teams)
MORE REASONS TO JOIN OUR TEAM...
Health Insurance Insurance - PSU Human Resources
-Medical, Vision, Dental and Prescriptive Drug
-Options for Life Insurance, Short and Long Term Disability
Retirement and Company Match Retirement - PSU Human Resources
-State Retirement and TIAA plans
Tuition Discount Tuition Discount - PSU Human Resources
-75% off for employee, spouse and/or dependent children up to age
26
Paid Time Off Time Off - PSU Human Resources
-5 weeks PTO in addition to University/Federal holidays and winter
break
Extra Benefits Discounts - PSU Human Resources
-Discounts with local businesses (computers, insurance, moving,
hotels, etc.)
BUILDING A CAREER AND A LIFE AT PENN STATE...
---Penn State is ranked among the top 100 universities in the world
by the Time Higher Education University Rankings, the Center for
World University Rankings, and the Academic Ranking of World
Universities: This is Penn State - Penn State (psu.edu)
---Penn State is also committed to ensuring that diversity, equity,
and inclusion are central to the success of a world-class research
institution. We are concerned uniquely with the institutional
change required for visioning and realizing a more socially just
University: Diversity Resources - Office of the Vice Provost for
Educational Equity (psu.edu)
Finance and Business is a value driven organization that supports
thousands of university faculty, staff, and students, while also
providing services to the broader community and society. Auxiliary
and Business Services is part of the Finance and Business team and
has a vision of being a progressive, creative, innovative, and
caring organization which provides the highest quality services,
leadership, and expertise valued by our customers, our staff, and
the communities we serve. Our values model those of Penn State's
and we are especially committed to our goal of effectively managing
and developing human resources within Auxiliary and Business
Services while providing optimum personal satisfaction and
professional growth in a diverse, enriching, challenging, and
stimulating environment. We also firmly believe in the value of
Respect, which encourages us to "respect and honor the dignity of
each person, embrace civil discourse, and foster a diverse and
inclusive community." As an incoming team member in Auxiliary and
Business Services, it will be expected that all employees embody
and model Penn State's and Finance and Business's commitment to
diversity, equity, and inclusion.
The Pennsylvania State University is committed to and accountable
for advancing diversity, equity, inclusion, and sustainability in
all of its forms. We embrace individual uniqueness, foster a
culture of inclusion that supports both broad and specific
diversity initiatives, leverage the educational and institutional
benefits of diversity in society and nature, and engage all
individuals to help them thrive. We value inclusion as a core
strength and an essential element of our public service
mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy
and Campus Crime Statistics Act and the Pennsylvania Act of 1988,
Penn State publishes a combined Annual Security and Annual Fire
Safety Report (ASR). The ASR includes crime statistics and
institutional policies concerning campus security, such as those
concerning alcohol and drug use, crime prevention, the reporting of
crimes, sexual assault, and other matters. The ASR is available for
review here.
Employment with the University will require successful completion
of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer,
and is committed to providing employment opportunities to all
qualified applications without regards to race, color, religion,
age, sex, sexual orientation, gender identify, national origin,
disability or protected veteran status. If you are unable to use
our online application process due to an impairment or disability,
please contact 814-865-1473.
Federal Contractors Labor Law Poster
PA State Labor Law Poster
Penn State Covid-19 Vaccination or Testing Requirements
Penn State is committed to the health of our local and global
communities. As a condition of employment, all employees are
required to comply with COVID-19 vaccination or testing
requirements. Click on Penn State Covid-19 Vaccination or Testing
Requirements to learn about the requirements as well as general
COVID-19 information at Penn State.
Affirmative Action
Penn State Policies
Copyright Information
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University Park, PA
Keywords: Penn State University, Memphis , Ticket Manager, Executive , State University, Tennessee
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