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Program Manager

Company: Open Arms Care
Location: Memphis
Posted on: May 28, 2023

Job Description:


The Program Manager is responsible for directing the assigned client programs and implementing programmatic and administrative policies and procedures in order to attain program goals and objectives for the clients we serve. Develops, implements, and ensures compliance with Individual Support Plans, Behavior Support Plans, Medical Support Plans, and protocols. Train, supervise, and evaluate employees for continuity, accuracy, and efficient documentation of formal and informal programmatic supports. Assures the implementation of Open Arms Care policies and procedures, and regulations. Manage each program in a manner that promotes the core values of Open Arms Care (OAC), along with accurate documentation suitable to the level of care and accuracy required.


  • Advocate for assigned client needs and welfare.
  • Must be able to develop and maintain positive and cooperative team oriented relations with co-workers, supervisors, and those we serve.
  • Maintain appropriate positive contact with families and conservators for assigned clients.
  • Ensure that all new and current employees are trained and follows plans consistently as written.
  • Communicate, cooperate, and participate professionally with management, team members, health professionals, consultants, parents, guardians, conservators, and other interested parties.
  • Ensure the completion of documentation and data collection in a professional and timely manner.
  • Attend and participate in all designated meetings and committees as assigned.
  • Train new and current employees on implementation of the Individual Support Plan (ISP) and Behavioral Support Plans (BSP) and perform proficiency checks on objectives and supports ongoing program active treatment.
  • Complete monthly reviews of assigned clients.
  • Provide oversight and follow up to all incidents, behaviors, and seizures during incident management and ongoing care.
  • Knowledge of operational policy/procedures, ICF/IDD and Licensure regulations.
  • Ensure Adaptive Equipment is present and operable; Review data weekly and make changes as warranted; attend Behavioral Management meetings and Human Rights Committee monthly.
  • Participate in Administrator On Duty procedures as outlined by OAC protocols
  • Monitor program goals and document progress; conduct mealtime observations; conduct active treatment observations. Complete client chart audits quarterly.
  • Complete validity checks of programs as a quality measurement to assist the Home Managers and Program Services Director.
  • Complete home visits during training time to validate programs are being accurately trained and completed.
  • Complete programming tasks at appropriate staff meetings
  • Ensure all programming and client information is updated timely and is documented in the company's secure shared drive.
  • Perform Investigations as needed.
  • Attend incident management meetings and complete appropriate documentation; quarterly incident management review; review incident reports daily.
  • Ensure rules and regulations relative to client's program, healthcare, and safety are followed.
  • Conduct annual Individual Support (ISP) meetings and ensure all appropriate people are participating.
  • Ensures follow-up for all meetings and incidents are conducted.
  • Assist in the development of appropriate treatment strategies.
  • Coordinate activities such as but not limited to, medical and other client appointments.
    • Ensures all Centers for Medicare and Medicaid Services (CMS) regulatory guidance is followed.
    • Perform other job related duties as assigned. QUALIFICATIONS

      Education & Experience:
      • Bachelor Degree in Human Services or related field.
      • Education and Experience that enable you to perform the functions and responsibilities described in the job description.
      • 1 year experience in the mental health, intellectual or developmental disabilities field preferred.
      • Proficient computer skills and related programs such as Microsoft, Word, Excel, PowerPoint, Internet.
      • Must possess strong written and verbal communication skills and proven organizational skills.
      • Must possess valid Tennessee Driver's License with the ability to obtain an F endorsement
      • Must have the ability to communicate fluently in English, both verbally and in writing.
      • Knowledge of operational policies and procedures - Intermediate Care Facilities (ICF), Department of Intellectual and Developmental Disabilities (DIDD) and Licensure regulations.
      • Ability to work independently, set priorities, handle multiple tasks with concentration, speed, and accuracy to meet deadlines. Physical Requirements:
        • Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.
        • Ability to sit or stand for long periods of time.
        • Ability to physically assist and interact with individuals with intellectual and developmental disabilities
        • Ability to check adaptive equipment to make sure it is in working order.

          This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

          Open Arms Care Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Keywords: Open Arms Care, Memphis , Program Manager, Executive , Memphis, Tennessee

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