Program Manager
Company: Open Arms Care
Location: Memphis
Posted on: May 28, 2023
Job Description:
SUMMARY
The Program Manager is responsible for directing the assigned
client programs and implementing programmatic and administrative
policies and procedures in order to attain program goals and
objectives for the clients we serve. Develops, implements, and
ensures compliance with Individual Support Plans, Behavior Support
Plans, Medical Support Plans, and protocols. Train, supervise, and
evaluate employees for continuity, accuracy, and efficient
documentation of formal and informal programmatic supports. Assures
the implementation of Open Arms Care policies and procedures, and
regulations. Manage each program in a manner that promotes the core
values of Open Arms Care (OAC), along with accurate documentation
suitable to the level of care and accuracy required.
ESSENTIAL FUNCTIONS
- Advocate for assigned client needs and welfare.
- Must be able to develop and maintain positive and cooperative
team oriented relations with co-workers, supervisors, and those we
serve.
- Maintain appropriate positive contact with families and
conservators for assigned clients.
- Ensure that all new and current employees are trained and
follows plans consistently as written.
- Communicate, cooperate, and participate professionally with
management, team members, health professionals, consultants,
parents, guardians, conservators, and other interested
parties.
- Ensure the completion of documentation and data collection in a
professional and timely manner.
- Attend and participate in all designated meetings and
committees as assigned.
- Train new and current employees on implementation of the
Individual Support Plan (ISP) and Behavioral Support Plans (BSP)
and perform proficiency checks on objectives and supports ongoing
program active treatment.
- Complete monthly reviews of assigned clients.
- Provide oversight and follow up to all incidents, behaviors,
and seizures during incident management and ongoing care.
- Knowledge of operational policy/procedures, ICF/IDD and
Licensure regulations.
- Ensure Adaptive Equipment is present and operable; Review data
weekly and make changes as warranted; attend Behavioral Management
meetings and Human Rights Committee monthly.
- Participate in Administrator On Duty procedures as outlined by
OAC protocols
- Monitor program goals and document progress; conduct mealtime
observations; conduct active treatment observations. Complete
client chart audits quarterly.
- Complete validity checks of programs as a quality measurement
to assist the Home Managers and Program Services Director.
- Complete home visits during training time to validate programs
are being accurately trained and completed.
- Complete programming tasks at appropriate staff meetings
- Ensure all programming and client information is updated timely
and is documented in the company's secure shared drive.
- Perform Investigations as needed.
- Attend incident management meetings and complete appropriate
documentation; quarterly incident management review; review
incident reports daily.
- Ensure rules and regulations relative to client's program,
healthcare, and safety are followed.
- Conduct annual Individual Support (ISP) meetings and ensure all
appropriate people are participating.
- Ensures follow-up for all meetings and incidents are
conducted.
- Assist in the development of appropriate treatment
strategies.
- Coordinate activities such as but not limited to, medical and
other client appointments.
- Ensures all Centers for Medicare and Medicaid Services (CMS)
regulatory guidance is followed.
- Perform other job related duties as assigned.
QUALIFICATIONS
Education & Experience:
- Bachelor Degree in Human Services or related field.
- Education and Experience that enable you to perform the
functions and responsibilities described in the job
description.
- 1 year experience in the mental health, intellectual or
developmental disabilities field preferred.
- Proficient computer skills and related programs such as
Microsoft, Word, Excel, PowerPoint, Internet.
- Must possess strong written and verbal communication skills and
proven organizational skills.
- Must possess valid Tennessee Driver's License with the ability
to obtain an F endorsement
- Must have the ability to communicate fluently in English, both
verbally and in writing.
- Knowledge of operational policies and procedures - Intermediate
Care Facilities (ICF), Department of Intellectual and Developmental
Disabilities (DIDD) and Licensure regulations.
- Ability to work independently, set priorities, handle multiple
tasks with concentration, speed, and accuracy to meet deadlines.
Physical Requirements:
- Ability to lift repetitively a minimum of 50 pounds; tasks may
include lifting, repositioning, turning, bending, squatting,
etc.
- Ability to sit or stand for long periods of time.
- Ability to physically assist and interact with individuals with
intellectual and developmental disabilities
- Ability to check adaptive equipment to make sure it is in
working order.
This job description is not an employment agreement or contract.
Management has the exclusive right to alter this job description at
any time without notice.
Open Arms Care Corporation provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, sex, national origin, age, disability,
gender identity, sexual orientation, or genetics.
Keywords: Open Arms Care, Memphis , Program Manager, Executive , Memphis, Tennessee
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