Operations Manager

Company: DISH
Location: Memphis
Posted on: November 17, 2023

Job Description:

Department Summary



DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country.



The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.



Our dedication to customer experience is paying off: in 2023, DISH was awarded #1 in Customer Satisfaction by J.D. Power for the sixth year in a row.


Job Duties and Responsibilities


As an Operations Manager, you will be responsible for overseeing facility operations while leading, mentoring, and directing managers and service technicians.

Key Responsibilities:

Directing employee activity, which can involve hands-on guidance in the field, to achieve performance goals for the location
Building a high-performance work team to deliver an advanced level of quality and service in all daily activities
Working in conjunction with senior leadership and utilizing financial data to drive performance improvements
Creating excitement and engaging all employees in new business opportunities and strategies
Generating programs and practices that deliver a high level of customer satisfaction
Creating, fostering, and maintaining strategic business relationships within the market, region, and company



Skills, Experience and Requirements


This Operations Management role is very hands-on and it requires the following:

A leader who leads by example and is proactive as well as strategic
Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
Ability to effectively respond to and interact with staff at all levels of the organization;
Excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
Willingness to work flexible schedules including weekends, holidays, and evenings
Candidates need to complete a pre-employment screen, which may include a drug test and DMV check



Salary Range

Compensation: $83,950.00/Year - $100,000.00/Year
Compensation and Benefits



We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.



The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Keywords: DISH, Memphis , Operations Manager, Executive , Memphis, Tennessee