Sr Manager Operations Excellence
Company: The Hershey Company
Location: Memphis
Posted on: May 5, 2024
Job Description:
Job Location: Memphis, TN
Summary:
The Hershey Company Memphis plant is a Non-Union plant producing
products such as Ice Breakers, Breath Savers, and Good & Plenty, in
a high-speed complex environment.
The Senior Manager Operations Excellence is responsible for leading
the Continuous Improvement (CI) vision and processes to drive
significant improvement in safety, quality, cost, customer service
and engagement.
Assures alignment of CI processes with plant and company goals.
Together with the plant leadership team, develops an audit process
to ensure proper accountabilities for results.
Provides leadership, coaching and training across all shifts to
create an environment that engages the total workforce.
Has full plant accountability for the progress of Hershey Lean in
each Business Unit from deploying on each line to the process of
developing the TPM pillars as the program matures.
The Operations Excellence Manager will have the Process Leads on
the line centric teams as direct reports. In addition, they will
provide active coaching and training of the Plant Leadership team,
and the line-centric teams.
Responsibilities:
- Provides leadership and direction to operations with a span of
control over several Business Units.
- Implements a structured Integrated CI program in the facility,
based on TPM style methodologies to drive performance metrics to
best in class (DDS, AM, PM, FI, QI).
- As a change agent - influences change management at the
manager, peer and subordinate level including business unit
leadership.
- Develops structures for capability building at the line level
to drive a zero-loss culture and trains the use of CI tools for
effective problem solving (CILs / Centerlines, SMED, etc.).
- Coaches, directs, and trains salary and hourly personnel to
utilize available tools.
- Coordinates internal and external resources for opportunity
evaluation and implementation of CI processes.
- Develops and delivers training to support and enhance employee
engagement in the CI process on the floor by participating in
active teams as a "Process Leader"
- Provides leadership and career development to 3-6 direct
reports (process leads) and accepts ownership of the continued
development and sustainability of Hershey Lean.
- Facilitates BU Leaders in identifying and hiring line centric
team members for new line launches.
- Takes ownership of developing the site level work plan
supported by the weekly action plan and ensures a high-level
assessment of systems.
- Flags major risk and network-level roadblocks to the central
team.
- Takes ownership for maintaining and tracking operating
performance and financial impact compared to the 2-3-year
glidepath.
- Coordinates with the central team and Op Ex managers at other
sites to ensure implementation consistency with the rest of the
network
- Takes ownership for ensuring capability progression, with a
view to new staffing needs
- Facilitates plant leadership and 5-10 person cross-functional
team in developing a CBN (compelling business need), including
analysis of historical performance and setting of forward-looking
stretch goals.
- Responsible for getting alignment on the CBN from plant
leadership and communication it to all plant employees. The CBN
will be the basis for future Plant budgets out 2-3 years.
- Takes ownership for developing and sustaining Focus teams to
monitor health of systems, share knowledge across the plan and
define roll out progression
- Facilitates plant leadership and Focus teams in developing
annual work plans and glide paths towards CBN targets.
- Provides direction and support to the formulation, evaluation,
strategy setting and presentation of product and process solution
improvements.
- Brainstorms, designs, and promotes improvements to processes or
equipment to improve safety, quality, customer service and cost and
creates a healthy CI pipeline.
- Demonstrates operational experience to understand and provide
robust process solutions.
- Understands and can develop ZBA / 6-Sigma type analytics
- Develops facility specific projects through completion and
serves as project leader during development and approval.
- Provides leadership on CI audit processes to ensure progress is
on track vs. vision.
- Ensures critical adherence to the Hershey Lean program on all
lines with key metrics to include, but not limited to:
- Adherence to line launch schedule
- Reduction in CO time
- MTBF reduction during launch period
- OEE2 improvement during launch period
Minimum knowledge, skills and abilities required to successfully
perform major duties/responsibilities:
- Knowledge of Food manufacturing policies, procedures, and
GMP's.
- General CPG process, packaging subject matter expertise
- Knowledge of CI systems and methodologies including TPM, Lean
Manufacturing and Six Sigma
- Understands metrics and best in class excellence levels of
maturity
- Proven leadership abilities, including strong influencing
skills without direct reporting
- Proven change management skills
- Excellent problem-solving abilities, Ability to handle multiple
and changing priorities
- Strong written (e.g.: PowerPoint) and oral communication
skills.
- Ability to coach, train and provide constructive feedback to
all levels of the plant organization
- Demonstrated abilities to build capability and confidence in
team
- Ability to understand financial data and analysis to estimate
values, including the development of the Zero-based Analytics.
- Strong MS Office Suite skills preferred.
- Understands the budget process and has demonstrated abilities
to manage a budget.
- Ability to recognize and adapt to different audiences
Minimum Education and Experience Requirements:
- Bachelor's degreein an Engineering or related discipline
strongly preferred.
- Six Sigma-Green Belt certification or above preferred.
- MBA a plus
- Minimum 5 years' experience in an automated manufacturing
environment (preferably in food processing engineering).
- Experience with Lean Manufacturing, Six Sigma and TPM is
strongly preferred
Nearest Major Market: Memphis
Keywords: The Hershey Company, Memphis , Sr Manager Operations Excellence, Executive , Memphis, Tennessee
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