Hotel General Manager (Memphis)
Company: The Bright Hospitality Management
Location: Memphis
Posted on: May 1, 2025
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Job Description:
Company Highlights:The Bright Hotel is reimagining hotel
operations by leveraging a tech-forward approach to the guest
experience. Our goal is to personalize the stay for each guest
driving stellar satisfaction rates. We are currently building out a
portfolio of hotels focused on health and wellness called Vitality
Hotels. Perks:100% company-paid premium for employee-only coverage
on select Medical, Dental, and Vision Insurance plans401K program
with up to a 4% match and full vesting from day oneGenerous Paid
Time Off - 2 weeks annually to recharge and relaxFlexible Spending
Account (FSA) & Health Savings Account (HSA) options for added
financial flexibilityVoluntary Life Insurance to provide additional
coverage for you and your loved onesPurpose of the Role:Memphis
Vitality Hotel is looking for an experienced, organized and
confident General Manager to join our team with energy and
enthusiasm. The General Manager will be responsible for all aspects
of the hotel property including but not limited to operations,
staffing and overall guest satisfaction (may include Front Office,
Business Center, Recreation/Health Club, Housekeeping, Food and
Beverage/Culinary and Engineering/Maintenance). This role will be
responsible for maximizing operational efficiency and
profitability. Responsibilities will include maintaining operating
costs, budgets and forecasts while overseeing property maintenance
and appearance. Will be required to make recommendations on
strategic operational and budget decisions. The selected individual
strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Ensures that
standards and procedures are being followed. Leads specific team
while assisting with meeting or exceeding property goals.
Responsibilities:Leading Operations Team Ensures that goals are
being translated to the team as they relate to guest tracking and
productivity Creates and nurtures a property environment that
emphasizes motivation, empowerment, teamwork, continuous
improvement and a passion for providing service Understands
employee and guest satisfaction results and developing game plans
to attack need areas and expand on the strengths Ensures that the
team is properly resourced and has capabilities to meet
expectations Leads by example demonstrating self-confidence, energy
and enthusiasm Assists employees in understanding guests'
ever-changing needs and expectations, and exceeding them Develop
and implement operational strategies to enhance guest satisfaction
and hotel performance. Managing Property Operational Functions
Follows property specific second effort and recovery plan
Strengthen brand presence and awareness through marketing and
networking efforts. Ensure compliance with brand standards,
policies, and local regulations. Oversee daily operations of all
departments, including Front Office, Housekeeping, F&B, Sales,
and Maintenance. Publishes all guest satisfaction results in a
timely fashion including all guest satisfaction forms, comment
cards and guest letters Takes proactive approaches when dealing
with employee concerns Extends professionalism and courtesy to
employees at all times Communicates/updates all goals and results
with employees Meets semiannually with staff on a one-to-one basis
Assists/teaches the team scheduling against guest and
hours/occupied room goals Is cross-trained to perform hourly job
functions as needed Previous experience in new hotel openings a
plus Managing and Monitoring Activities that Affect the Guest
Experience Maintains excellent service scores for all survey
systems and ensures staff is delivering great service at all times.
Follows up on any feedback as needed for further guest service
improvement. Provides excellent customer service by being readily
available/approachable for all guests. Takes proactive approaches
when dealing with guest concerns. Extends professionalism and
courtesy to guests at all times. Responds timely to customer
service department request. Ensures all team members meet or exceed
all hospitality requirements. Managing Profitability Assists in
performing required annual Quality audit with appropriate leaders
Ensures a viable key control program is in place Manage hotel
budgets, forecasts, and financial reports to drive profitability
and reporting to SVP Control operating expenses while maintaining
quality standards. Identify revenue opportunities and implement
strategies to increase ADR, occupancy, and RevPAR. Develop
relationships with corporate clients, travel agents, and local
businesses to increase bookings. Reviews financial statements,
sales and activity reports, and other performance data to measure
productivity and goal achievement and to determine areas needing
cost reduction and program improvement Ensures adherence to budgets
and forecasts resulting in acceptable profit margins and flow
through. Drives appropriate operational adjustments as need to
achieve financial goals, balancing guest experience with financial
needs Collaborate with sales and revenue teams to optimize pricing
and promotions. Conducting Human Resources Activities Interviews
and assists in making hiring decisions Receives hiring
recommendations from team supervisors Ensures orientations for new
team members are thorough and completed in a timely fashion
Recommends programs for the motivation and development of staff
Qualifications, Skills, Abilities and Experience:Experience
managing and maintaining high quality of guest service experience
Experience with managing profitability metrics and reporting
Experience leading hotel openings, particularly with convention
centers or government partnerships, with expertise in pre-opening
critical paths, construction oversight, budget planning,
recruitment, training, and market positioning for a seamless
launch. Proven ability to develop and execute innovative F&B
strategies that enhance guest experience and revenue, while driving
large-scale banquet and conference business through optimized space
utilization and world-class event execution. Experience working
with government officials, tourism boards, and city regulators,
with the ability to navigate compliance, permits, and licensing
seamlessly while serving as a key hospitality leader in local and
regional government initiatives preferred. Able to take a
collaborative approach when working with leadership and peer
leaders Ability to motivate others Strong leadership experience
Physical Requirements:The physical demands described are
representative of those that must be met by an incumbent to
successfully perform the essential functions of this job.
*Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions & physical demands
of this role. Ability to speak and hear. Close and distance vision.
Excessive walking. Frequently lifts/carries up to 25lbs. Continual
use of manual dexterity and gross motor skills with frequent use of
bi-manual dexterity and fine motor skills. Continually works in
normal office conditions and in close proximity to others.
Additional physical, visual requirements and working conditions may
include but are not limited to: Ability to work day shift with
varying schedule from week to week Stand for long periods of time
Walk extended distances Lift, push, pull, carry 25lbs. May come in
contact with fumes or airborne particles May be exposed to toxic or
caustic chemicals Minimum Qualifications:Bachelor's degree in
Business Administration, Hospitality Management or related combined
experience and training equivalent 7-10 years related hotel
management experience Extensive pre-opening experience, with a
track record of successfully launching full-service hotels. Strong
expertise in high-volume banquet operations, catering, and
event-driven F&B concepts. Related supervisory leadership
experience Basic computer skills Ability to work day shift with
ability to work nights as needed Ability to commute/relocate to
site location *Please note, due to the requirements of this
position, responses may automatically disqualify you from moving
forward in the application process. Please review minimum
qualifications thoroughly before applying. Schedule / Travel
Requirements:Able to work in person on-site at location
Availability for flexible work hours, including nights, weekends,
and holidays as needed.
PI31ec7eb50b92-37248-37157899
Keywords: The Bright Hospitality Management, Memphis , Hotel General Manager (Memphis), Executive , Memphis, Tennessee
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