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Senior Product Support Specialist-Clinical

Company: Baptist
Location: Memphis
Posted on: January 17, 2020

Job Description:

Overview and Responsibilities Maintain a high level of clinical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues. Track and route issues and requests, document all resolutions and prepare activity reports. Act as a mentor/resource to other analysts to help resolve and route issues. Update tracking system of incident logs and convey customer feedback to teams responsible for product development. Ensure the proper day-today operations of internal technology applications and equipment. May escalate extremely technical or sophisticated issues to technical product support engineers or management. Require advanced knowledge of organization's products and/or services, policies, terms, and conditions. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned. Description Minimum Required Preferred / Desired Experience Minimum of 5 years of relevant experience or equivalent combination of experience and education. .Bachelors degree or greater then 5 year experience depending on education. Education Education from an accredited institution or experience as listed.BLS, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.RN Training 3 years clinical experience Special Skills Licensure DRIVER'S LICENSE (CURRENT)ARRT(R) , BLS , CPHT , LPN , Phlebotomy Certification Reporting Relationships Does this position formally supervise employees?No If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. CB

Keywords: Baptist, Memphis , Senior Product Support Specialist-Clinical, Healthcare , Memphis, Tennessee

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