Matrix Medical Network - Call Center Representative
Company: Matrix Medical Network
Location: Memphis
Posted on: August 7, 2022
|
|
Job Description:
Responsibilities: Successfully complete MR new hire training and
nesting to include attendance and full participation in all classes
and nesting for the first four weeks of employmentMake outbound
calls to health plan members to coordinate and schedule in-home and
telehealth CHAsFollow standard policies/practices and works to meet
or exceed departmental scheduling Key Performance Goals
(Attendance, ACW, Utilization, Schedule Adherence, Assessments
scheduled per hour, Call Quality, etc.).Explain the benefits of
health risk assessments and overcome objectionsAccurately and
concisely, document customer feedback and special needs indicated
during each call in computer based system.Identify and address the
member's concerns and anticipates future needs by providing
additional information, as needed.Perform other duties as assigned
Qualifications Must Haves: Experience in a metrics driven
environment, Key performance goals (Attendance, ACW, Utilization,
Schedule Adherence, Assessments scheduled per hour, Call Quality,
etc.).Proficiency in Microsoft Office applications including
OutlookStrong typing and computer navigation skillsCapacity to
multi-task, including use of multiple computer applications and
monitors simultaneouslyDemonstrated ability to explain/educate on
the benefits of a service or program and overcome objections to
participationAdaptable with the ability to thrive in a fast paced
environmentExcellent verbal and written communication skills, with
good command of the English language, and strong interpersonal
skills. Must be comfortable speaking with Medicare beneficiaries by
phone.Ability to think independently and make decisions, while
adhering to company standards and guidelinesAbility to work
independently, while being a productive member of the teamPreferred
Experience/Skills and Abilities2-3's years recent call center
experience1 year recent inside sales experienceEngaging and
persuasive sales skillsBilingual in SpanishEducational
Requirements:High School Diploma, GED, OR equivalent years of work
experienceSupervisory Responsibility: NoneTravel
Requirements:NoneWork Conditions:General office
environment.Physical and Psychological demands:Requires prolonged
sittingRequires bending, stooping, twisting, kneeling, crouching,
drawling and/or stretching from seated or standing
positionsRequires eye-hand coordination and manual dexterity
sufficient to operate medical equipment, keyboard, telephone,
copier, calculator and other office equipmentRequires close vision,
peripheral vision, and ability to adjust visual focus, hearing and
smellingRequires flexibility to readily adapt to a changing and
growing environmentRequires normal range of hearing and vision to
record, prepare and communicate appropriate information via
telephone or computer.Requires moderate to intense concentration
due to complexity of the jobWork from Home Requirements:Required to
have a dedicated work area established that is separated from other
living areas and provides information privacyRequired to have
computer set-up within 15 ft. of router to be hardwired connected.
Matrix provides 15ft Ethernet cord.Required internet speed and
broadband connection of 20 mbps download and 5 mbps upload for
single household user. Two household users require a minimum
download of 40 mbps and minimum upload speed of 10 mbps. Three or
more household users require a minimum download speed of 60 mbps
and minimum upload speed of 15 mbps.Adhere to Matrix Medical
Network's Telecommuting PolicyAttributes for success:Ability to
connect with peopleUnquestionable integrityGreat teammate with
strong sense of ownership and accountabilityTimely, effective
problem solverAdaptable in a fast-paced, dynamic
environmentSelf-starter and resourcefulDrive for excellence and
high-quality resultsOur Culture:We have a clear vision of where we
are going, and we are guided by core values that embody our
organization and our culture.We emphasizes innovation and growth,
and you will be given the opportunities and tools to develop
personally and professionally.We encourage and celebrate
collaboration.We have a deep commitment to positively impact the
communities in which we work and to make a difference in the lives
of who we serve.As a clinical organization, we support vaccinations
because we care about the health and safety of our colleagues and
those we serve. Moreover, our clients are increasingly expecting us
to be vaccinated due to the vulnerability of those we serve. As
such, Matrix Medical Network requires that all team members are
fully vaccinated against Influenza and COVID-19, unless they are
eligible for a specific exemption. Matrix Medical Network is an
Equal Employment Opportunity Employer. It is the policy of Matrix
to provide equal employment opportunities without regard to race,
color, religion, sex, gender identity or expression, pregnancy,
age, national origin, age, disability, marital status, veteran
status, sexual orientation, genetic information or any other
protected characteristic under applicable law. It is also the
policy of Matrix that qualified individuals with disabilities
receive equal opportunity in regard to job application procedures,
hiring, and all aspects of the employment process. Matrix is
committed to the full inclusion of all qualified individuals.
Consistent with the Americans with Disabilities Act (ADA) and
applicable state and local laws, it is the policy of Matrix to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability, unless such accommodation
would cause an undue hardship. If reasonable accommodation is
needed to participate in the job application or interview process,
pre-employment testing, to otherwise participate in the selection
process, to perform essential job functions, and/or to receive
other benefits and privileges of employment, please contact
MatrixHR@matrixhealth.net.Type: Standard Full Time, Direct Hire -
Call Center Representative, Hours: Training: Monday - Friday,
9:00am - 5:30pm EST Permanent Schedule Monday - Friday, 8:00 am -
4;30 pm CST, Keywords: Work from home, WFH, REMOTE, Sales,
scheduler, scheduling, Matrix Medical Network, contact center,
Member Relations Representative (MR), health care, outbound calls,
inbound calls, auto dialer, training class, Five9, SharePoint
Keywords: Matrix Medical Network, Memphis , Matrix Medical Network - Call Center Representative, Healthcare , Memphis, Tennessee
Click
here to apply!
|