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Pharmacy Technician Supervisor (Call Center)

Company: Enclara Pharmacia
Location: Memphis
Posted on: February 15, 2019

Job Description:

Job Description:Schedules Available:1st Schedule:

  • Monday: 7:30a-4p CST
  • Tuesday: 11:30a-8p CST
  • Wednesday/Thursday: 9:30a-6p CST
  • Rotating Fridays:
    • Week 1: 11:30a-8p CST
    • Week 2: 9:30a-6p CST
    • Rotating every 6th Sunday - 10:30a-7p CST 2nd Schedule:
      • Monday/Tuesday: 10a-6:30p CST
      • Wednesday: 7:30a-4p CST
      • Thursday: 11:30a-8p CST
      • Rotating Fridays:
        • Week 1: 10a-6:30p CST
        • Week 2: 11:30a-8p CST
        • Rotating every 6th Sunday - 10:30a-7p CST SummaryTo lead Patient Care Operations Technicians, holding the team accountable to meet or exceed key performance indicators including productivity targets, quality of work and customer service. The Supervisor will collaborate with the leadership team, training and quality teams as well as human resources to support Patient Care Operations initiatives; including team member development and recruitment.Essential Duties and Responsibilities:Responsibilities include, but are not limited to:
          • Coach team members to reach peak efficiency and productivity.
            • Motivate staff to excel in their positions
            • Manage staff to schedule adherence
            • Perform staff annual and periodic reviews
            • Set goals, objectives, and timeline to achievement with staff
            • Address quality exceptions; formulate resolution plan, and counsel and direct staff for self improvement
            • Perform call quality reviews and communicate results to team members to maintain and/or improve the customer experience.
            • Manage the operational interface between Patient Care Operations and adjunct departments including Fulfillment, Pharmacy Claims, Neighborhood Connections, etc.
            • Manage the operational interface with Enclara Pharmacia business units
            • Assist the human resource department with episodic recruitment, interviewing, hiring and discharging responsibilities to ensure budgeted staffing within Patient Care Operations.
            • Uphold pertinent operations policy/procedure, development and implementation.
            • Communicate and collaborate with workforce management to assure workflow is at peak efficiency and performance.
            • Enforce adherence to state and federal pharmacy laws and regulations (HIPAA compliance).
            • Serve as a resource to external and internal customers to assure an excellent relationship.
            • Communicate team member concerns/issues to direct report
            • Collaborate with Managers, Team Leaders and Technician Supervisors to present a Patient Care Operations team that acts as a single entity. Required Experience:Qualifications:
              • Excellent verbal and written communication skills and strong interpersonal skills required.
              • Approachable and practices attentive and active listening.
              • Perform duties and responsibilities with a systematic approach and persistent sense of closure to complete the job with a high level of accomplishment.
              • Ability to work within team constructs.
              • Dedicated to meet the expectations and requirements of internal and external customers.
              • Hard working, self motivated, perseverant and directed.
              • Uses rigorous logic and methods to solve difficult problems with effective solutions.
              • Proficient within all Enclara Pharmacia pharmacy related technology and has a firm working knowledge of the Enclara Pharmacia Call-Center and other business unit operations.
              • Manage with integrity and trust.
              • Well organized and ability to multi-task and prioritize work. Education and/or Experience:
                • High School diploma or GED required, Associate or Bachelor degree a plus
                • Minimum of two years of experience in a call center or pharmacy-based environment
                • Six months supervisory experience required Computer Skills
                  • Proficient use of MS Office including Word, Excel, PowerPoint, Access and Outlook
                  • Working knowledge of Infinity and Enclara Pharmacia proprietary software a plus Certificates, Licenses, Registrations:
                    • Licensed Technician, in TN
                    • Certified Pharmacy Technician Keyword: Pharmacy Technician Supervisor From: Enclara Pharmacia Apply now

                      Keywords: Enclara Pharmacia, Memphis , Pharmacy Technician Supervisor (Call Center), Healthcare , Memphis, Tennessee

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