Assistant in Training
Company: The Buckle
Location: Memphis
Posted on: April 10, 2021
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Job Description:
Summary The Assistant in Training (AIT) and Assistant Manager
position's primary responsibility is to fulfill our mission
statement, "to create the most enjoyable shopping experience
possible for our Guests." Additionally, AIT and Assistant Managers
perform a variety of sales, merchandising and operational tasks
assigned by store management (e.g. cashiering, merchandise display
and pulls, register procedures, and routine cleaning of
facilities). Work directly with the Store Manager and Leadership
Team to develop sales, recruit new Teammates and provide
leadership. The AIT and Assistant Manager will also share
responsibility for training and motivating Teammates and act as the
Store Manager in their absence. The Assistant Manager Position is a
progression from the AIT position and therefore includes additional
high level duties that are specific to that position, though the
majority of job duties and responsibilities are shared. Essential
Duties and Responsibilities This description intends to describe
the general nature and level of work performed by Teammates
assigned to this job. It is not intended to include all duties,
responsibilities and qualifications. To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Sales Generation and Guest Service * Greet Guests with a
friendly, engaging attitude, and is consistently prepared to
provide legendary service to each Guest* Eager and assertive to
answer questions regarding the store and its merchandise*
Recommend, select, and help locate or obtain merchandise based on
Guest needs and desires* Anticipate and fulfill Guest's needs by
suggesting additional items and creating a wardrobing experience*
Demonstrate product utilizing product knowledge and sales
education, consistently sharing that knowledge and education with
Team* Maintain and share knowledge of current sales and promotions,
policies regarding payment and exchanges, and security practices*
Remain consistent on personal sales, as well as looking for
opportunities to impact Teammates' presentations with the Sales
Presentation Guide (SPG)* Achieve personal sales-per-hour, average
sales and total net sales goals set by Store Management* Provide
legendary service throughout the store in these top four areas:
Front 5, sales floor, fitting rooms, and the register area*
Knowledgeable of all exchange and return procedures for Guests and
exhibit the ability to turn into a showmanship opportunity* Fill
out and effectively use the Sales Presentation Guide (SPG) daily to
accomplish goals* Meets or above performance standards in all
Buckle business builders and guest loyalty including fit
appointments, Buckle credit card and guest connect.* Investigate
and navigate how to expand Guest selection through inventory
Manager, advanced product search, iPad apps, etc.* Maintain and
build good Guest relationships to develop a client based business*
Lead by example with a high level of showmanship, excellent
customer service and attentiveness* Recognize and communicate Guest
Levels with the Team* Passion to ask business driven and
showmanship questions often to Manager, Team Leaders and all
Teammates* Coachable; consistently welcomes feedback from Manager
to improve sales presentations* Consistently perform leadership
actions and maintain high standards, whether or not the Manager is
present* Plan sales goals with Store Manager* Demonstrate ownership
of store's sales performance (Sales, Average sale, Business
builders, Denim)* Passion for product education and showmanship to
create results Teammate Recruiting, Training and Development *
Consistently recognize recruiting opportunities by utilizing Jobs &
Careers cards, email referrals and Teammate Recommend* Coach and
create relationships through Guest Loyalty and Guest Preferred*
Develop skills and assist in leading, directing, motivating and
educating new Teammates to meet and achieve Buckle's
accountability, shift orientation, Loss Prevention and sales
presentation standards on a daily basis* Maintain a positive
attitude at all times creating a positive floor culture*
Demonstrate personal dress code to encourage and coach the latest
fashion in all Teammates and Team Leaders* Participate effectively
in daily setup, training, impacting and reviewing while effectively
utilizing the Performance Tracker* Motivate Teammates to initiate
and complete daily tasks set by Store Management* Personal passion
to demonstrate, coach, and influence results of denim showmanship
and denim fit cards through Teammates and Guests* Create and
develop results in your department and balance all DM actions
within your segment as well as completing the mid-week check in*
Execute actions from department calendars and track on the Weekly
Delegation Worksheet* Demonstrate leadership actions during
segments* Demonstrate how to get the Guest involved with product*
Be vocal and continuously update fellow leader and Team*
Responsible for asking for and remembering Guest names* Ability to
effectively understand and show the merchandise of both the Gals
and Guys' sides to benefit the Team and Guests* Partner with Store
Manager to pick store's education focus and help delegate and
implement focus all week* Help execute all segments to support
business goals.* Assist Store Manager in Recruitment of all store
staffing needs* Understand how to explain pay and Buckle Benefits*
Responsible for keeping up to date with contact list and adding top
talent on the team consistently* Execution/training on Leadership
playbook* Accountability of all characteristic pieces* SPG
Teammate/leader training shifts* Responsible for training and
coaching with manager on all non-sales positions* Assertive to
execute actions with constantly changing sales focuses* Ability to
identify and follow through on all Teammate training needs Visual
Merchandise Management * Own and influence product through zone
ownership, exhibiting the ability to recognize and assign Zones and
projects to Teammates daily with a specific learning goal in mind*
Ability to execute and demonstrate all new tools and videos that
apply to zone ownership and take initiative in knowing and
executing zone ownership questions* Partner with Store Manager to
delegate, demonstrate, and review all 4 zones* Confirm Teammates
are following through with Visual Standards, Visual library and
Weekly Visual Checklist throughout their shift with a sense of
urgency and accountability* Show aptitude in recognizing
merchandising opportunities from freight to floor and life cycle of
product, communicating recommendations and solutions to Store
Manager* Give informational and influential store tours* Ensure
sales floor is consistently sized and new freight is appropriately
displayed* Exhibit ability to create changes to improve store's
overall performance via Performance Tracker* Ability to foresee and
anticipate changes in product and act independently to improve
overall visual results* Responsible for visual standards on floor
and backroom Operations * Ability to work a flexible schedule,
which may include mornings, evenings, and weekends, and the day
of/day after Thanksgiving and Christmas, based upon store and
business needs* Understand and utilize planner including completion
of Opening and Closing Checklists* Watch for and recognize security
risks and thefts, and know how to prevent or handle these
situations* Follow all Loss Prevention guidelines, including daily
bag and purse checks* Ability to execute and teach all Point of
Sale ("POS") procedures* Appropriately handle calls from Corporate
Office* Maintain positive attitude when dealing with challenging
situations that involve Guests or Teammates* Understand and execute
all policies regarding payments, returns, exchanges and Loss
Prevention practices* Ability to navigate and execute all tools on
the home page* Knowledge and ability to give guidance and feedback
to all non-sales positions* Complete all scheduled shifts and cover
shifts when needed* Consistently maintain a clean, organized and
shoppable store to fulfill Buckle's mission statement* Provide
feedback to Store Manager and Leadership Team regarding merchandise
handling concerns* Communicate any policy violations and Teammate
or Guest concerns to Store Manager, District Manager, and/or Human
Resources in a timely, confidential manner* Understand and apply
the Buckle's Code of Ethics and all policies, procedures, and
handbooks* Other duties as assigned* Insure all New Hire paperwork
and tasks are promptly and accurately completed based on Human
Resources guidelines and Legal policies* Planning
(week/month/year)* Executes and trains others on opening/closing
checklist* Complete Markdowns, Pulls, inbound/outbound freight,
recalls, Return to Vendors (RTVs)* Establish relationships and
excellent communication with Corporate Office Departments to assist
Store Manager in effective operation of the store* Monitor and
maintain adequate inventory of supplies* Immediately handle
emergencies in Store Manager's absence, in accordance with Company
guidelines Supervisory and Leadership * Comfortable in in giving
and receiving feedback from peers and Management* Supportive of
Leadership* Promote personal and store growth* Demonstrate and
maintain a professional, mature and stable relationship with all
Teammates* Execute daily interviews as needed to support Team
Development and growth* Overcome objections and problem solve*
Motivated to self-educate themselves on all company tools (videos,
pieces, books) and ability to share this information with others*
Understand and administer Buckle Commitment to Success* Ability to
travel and cover other Stores within District based on business
needs* Handle all schedule changes in a positive and professional
manner* Fulfill mission statement by performing job duties with a
high level of customer service while contributing to a positive
team spirit.* Special projects and other duties as assigned.
Supervisory Responsibilities Assists the Store Manager in
supervising. Education and/or Experience High school diploma or
general education degree (GED); or one to three months related
retail experience and/or training; or equivalent combination of
education and experience. Physical Demands The physical demands
described here are representative of those that must be met by a
Teammate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this Job, the Teammate is regularly
required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms; climb or balance and jump; stoop, kneel,
crouch, or crawl and talk or hear. The Teammate is occasionally
required to sit. Physical ability to lift and maneuver 50lbs
throughout the store and backroom. Specific vision abilities
required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust
focus. Work Environment While performing the duties of this job,
the Teammate regularly works in a retail store setting. The noise
level in the work environment is usually moderate. Equal Employment
Opportunity Buckle is committed to hiring and developing the most
qualified Teammates from the available workforce in the communities
we serve. Equal employment opportunity has been, and will continue
to be, a fundamental principle at Buckle, where employment is based
upon personal capabilities and qualifications without
discrimination and retaliation because of veteran status, uniformed
service member status, race, color, national origin or ancestry,
creed, religion, sex, sexual orientation, gender identity or
expression, age, pregnancy (including childbirth, lactation, and
related medical conditions), national origin or ancestry, physical
or mental disability, genetic information (including
characteristics and testing), or any other protected characteristic
as established by applicable local, state, or federal law. For
state specific information, refer to the State Law Supplements
found on the Teammate Center, under Human Resources.
Keywords: The Buckle, Memphis , Assistant in Training, Hospitality & Tourism , Memphis, Tennessee
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