Fully Remote Customer Service Rep

Company: Aston Carter
Location: Memphis
Posted on: November 22, 2021

Job Description:

Equivalent ExperienceDe scription :As a Customer Service Representative, you are a part of an amazing team that helps make roadsidebreakdowns easier for customers in times of need. We'll rely on you to actively listen to our customers'situations, needs, and provide empathy and reassurance during high-stress situations. We are looking forcustomer success experts who will provide the human connection to our customers, partners, and serviceproviders and provide a world-class, customer experience.You must exhibit a high sense of urgency and work well under pressure. You are a curious investigator who is notafraid of a challenge and is driven to provide their best work. You are ready to adapt to any change andeager to learn and face the unknown.Day-to-DayStrong sense of urgency handling a high volume amount of inbound and occasionally outbound callsUtilize CRM technology to create new customer service requestsPractice exceptional communication by communicating effectively via phone, email and chatsEffectively communicate critical, key details to help aid in providing appropriate, correct servicesManage challenging customer service situations while maintaining a positive, empathetic, andconsultative approach towards the customer during their time of needMeet and strive to exceed monthly, quarterly and annual team goalsSkills:Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, QualityTop Skills Details:Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, QualityAdditional Skills & Qualifications:Previous experience in a customer service environment Excellent communication (written & verbal) skills; bilingual speakers preferred Highly driven and competitive in nature requiring minimal supervision Ability to navigate through multiple weExperience Level:Entry LevelAbout Aston Carter:At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Memphis , Fully Remote Customer Service Rep, Hospitality & Tourism , Memphis, Tennessee