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Retail & Industrial Collections Specialist

Location: Memphis
Posted on: November 22, 2021

Job Description:

Description:SUMMARY: The Retail & Industrial Collections Specialist is responsible for collecting past-due balances, managing customer portals, resolving disputes on customer accounts, re-submitting failed EDI invoices, and working with others in the department to manage accounts as assigned. Details of the positions are listed below.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Contact customers regarding past due accounts; collect, monitor and maintain accounts to be current.
  • Investigate and resolve customer disputes and inquiries in a timely matter and issue/process credit memo requests if warranted while maintaining customer goodwill
  • Submit customer failed EDI invoices in EDI websites or in customer portals or other customer requests
  • Communicate EDI issues with internal IT/EDI department
  • Maintain customer portal reference materials
  • Support cash applications position by providing remittances and back up for chargebacks posted within customer portals
  • Reconcile customer accounts using the ERP system, customer web sites/portals and customer inquiries to resolve past due AR balances
  • Coordinate the escalation of collection or other issues with management, regional sales managers, and or other customer representatives
  • Communicate with management and relevant departments to cure customer non-compliance issues.
  • Follow collection processes and procedures and utilize tools available in the system for job responsibilities.
  • Validate customer set up information and submit relevant changes
  • Work effectively in an environment where priorities change; ability to prioritize and multi-task among job duties
  • Other duties as assignedSUPERVISORY RESPONSIBILITIES: None. Requirements:To perform this job successfully, the Accounts Receivable/Collections Specialist must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE and OTHER SKILLS & ABILITIES:
    • Associates Degree in Accounting and or equivalent Accounts Receivable and Collection experience
    • Minimum of 3+ years of collection experience with a medium sized distribution business, preference with experience dealing with big box stores / EDI accounts
    • Ability to use Microsoft Excel, Word and ERP systems proficiently
    • Knowledge of accounting practices and accounts receivable reconciliation
    • Knowledge of accounting principles, practices, standards, laws and regulations
    • Strong interpersonal and customer service skills with proven dispute resolution ability
    • Excellent written and verbal communication skills
    • Excellent organizational skills and ability to work with a team
    • Ability to multi-task, prioritize, and work in a fast-paced environment
    • Ability to read, analyze and interpret general business literature and/or training materialsPHYSICAL DEMANDS: While performing the duties of this job, the employee is:
      • Occasionally required to stand, stoop, kneel, crouch, or crawl
      • Frequently required to walk
      • Regularly sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hearWORK ENVIRONMENT: The employee is occasionally exposed to the risk of electrical shockPI154086438

Keywords: RADIANS INC, Memphis , Retail & Industrial Collections Specialist, Hospitality & Tourism , Memphis, Tennessee

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