Analyst, Procurement Customer Service

Company: Hilton Worldwide Holdings Inc
Location: Memphis
Posted on: November 22, 2021

Job Description:

Hilton Supply Management (HSM) is the largest global hospitality-focused organization that supports our brands, owners, and operators. With 6 billion dollars of spend influence and over 2000 suppliers, this function has transformed how supply chain and procurement adds value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. HSM is proud of its diverse and skilled team members worldwide that also give back to the community by supporting aggressive sustainability, supplier diversity, and responsible sourcing goals.What will I be doing?As the Analyst, Procurement Customer Service, you will provide front-line responsive, customized, and proactive customer support to industry leaders in a way that increases the self-sufficiency, development, and success of our customers. By offering ad hoc advice, you will assist customers in identifying supplier and product options in addition to sales opportunities. You will partner across HSM teams to deliver meaningful support and standard methodologies that positively influence trends and supplier adoption. Deliver engaging virtual support on a variety of topics that align with business trends and integrated goals/objectives Uncover trends and partner with supervisor on creation and enhancement of self-service tools for industry leaders Utilize HSM partners across the organization to identify and execute supplier-based opportunities Accurately and consistently monitor support activities in Salesforce, MS Teams, etc. and assist to provide reports and relevant analysis Advise hotel leaders by asking appropriate questions and guiding the use of Hilton/HSM resources and purchasing opportunities Participate in relevant workgroups to share relevant information from hotel teams to influence future brand enhancements and HSM supplier expansion. Offer guidance to operationalize Brand and HSM initiatives Conduct strategic 1:1 or group connections that positively impact purchasing or supplier issues Fulfill assignments that are developed to support HSM Key Strategic Priorities What are we looking for?We believe the success in this role will demonstrate itself through the following attributes and skills: Strong analytical skills and an inquisitive mentality Open-minded and self-sufficient Hands-on experience with hotel operations, supply management, and customer service A proven track record of influencing measurable change and delivering results by guiding others Proven understanding of supply chain tactics and hotel operations topics Competent in training, facilitation, and consultation to influence behavior change Ability to handle multiple tasks simultaneously as/if required Ability to work across the enterprise with a high degree of diplomacy and collaboration Strong written and verbal communication skills; ability to listen and communicate goals and expectations Strong interpersonal skills and possession of a full understanding of professional and business ethics Ability to adapt to change quickly with an optimistic outlookTo fulfill this role successfully, you should demonstrate the following minimum qualifications: Two (2) years of customer-service-related experience Knowledge of Microsoft Office capabilitiesIt would be useful in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree Three (3) years of professional experience preferably in hospitality/supply chain-related Experience Experience in hotel sales, procurement, and/or hotel operations Experience with SalesForce or similar CRM Bi-Lingual (Spanish)What is it like working for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Worldwide Holdings Inc, Memphis , Analyst, Procurement Customer Service, Hospitality & Tourism , Memphis, Tennessee