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Food Services - Supervisor

Company: Memphis Zoo
Location: Memphis
Posted on: May 16, 2022

Job Description:

Job DescriptionSummary: The Food Service Supervisor assists with the daily operations of the organization's food service outlets. Provides leadership to the culinary team to ensure a positive guest experience.Essential Job Functions· Understands and follows all Memphis Zoo policies and procedures· Assists with the overall operation of the food outlets.· Ensure prompt and courteous service to Zoo guests.· Facilitates a safe working environment for all team members.· Serves as a working Supervisor, coordinating activities of Leads and team members engaged in food operations monitoring employee productivity and provides suggestions for increased service or productivity.· Assists in training staff regarding customer service, proper food handling, safety, etc.· Ensure all employees are on time, in proper uniform and following procedures.· Assists with POS transactions, expediting, restocking, and ensuring staff breaks.· Ensures opening, closing, and daily procedures are completed.· Interacts with guests and resolves all issues in a friendly and service-oriented manner.· Provides coaching, encouragement, and leadership to team members.· Assists with staff scheduling, and daily labor management· Performs day-to-day assignments in addition to oversight duties.· Monitor staff to provide feedback and in the moment coaching.· Monitors inventory and places orders utilizing quantities on hand.· Performs related administrative and reporting duties.· Maintains cleaning schedules and other sanitary controls as required by the county and or state health department and Company policy.· Assists with maintaining the highest rating on health inspections and corrects any deficiencies· All other duties as assigned.Minimum Requirements:· High School diploma, GED or equivalent experience preferred.· Minimum age is 18 years or older· 2 or more years related work experience.Preferred Education and Experience:· Previous experience in retail or hospitality industry.· ABC certification· ServSafe food handling certificationCompetencies· Critical thinking/Problem Solving.· Stress Management/Composure.· Flexibility.· Teamwork Orientation.Supervisory Responsibility: This position has up to 30 direct reports during a shift.Reporting Structure: Reports to Food Service and Assistant Food Service Manager.Position Type/Expected Hours of Work: This is a full-time hourly position which regularly requires evening and weekend work.Work Environment: While performing the duties of this job, the employee frequently works in food service venues and on Zoo Grounds. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, chemicals and vibration. The noise level in the work environment is usually quiet while in the office, or moderately loud while on Zoo grounds.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Posted by ApplicantPro

Keywords: Memphis Zoo, Memphis , Food Services - Supervisor, Hospitality & Tourism , Memphis, Tennessee

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