Player Services Representative, Southland Casino
Company: Delaware North
Location: West Memphis
Posted on: March 18, 2023
Job Description:
The Opportunity Delaware North Gaming is searching for full-time
or part-time Player Services Representatives to join our team at
Southland Casino in West Memphis, Arkansas. In this role, you will
check guests in and out efficiently and assist with any issues or
questions guests may have during their stay. You will also assist
customers in all player rewards transactions in a friendly and
professional manner delivering excellent customer service. Minimum
pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at
.
We care about our team member's personal and professional
well-being. Delaware North provides a benefits package designed to
give you the comfort, safety, and security you need to deliver
exceptional experiences for our guests. All team members receive
benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedulesEligible team members may also receive:
health, dental, and vision insurance, 401(k) with company match,
paid vacation days and holidays, paid parental bonding leave, and
tuition and/or professional certification reimbursement.
Responsibilities
- Create great experiences by treating each person as an
individual and in a professional manner.
- Perform functions within the guest management, player rewards,
and other custom computer systems to check guests in and out
efficiently and accurately, update player rewards information,
perform credit and cash transactions and authorizations, issue
player cards, and more.
- Explain games, contests, drawings, and promotional giveaways to
customers.
- Maintain strict confidential guidelines in all customer
interactions and records.
- Prioritize tasks, handle multiple projects simultaneously,
organize assignments.
- Read group resumes and know daily activities of groups.
- Complete shift closing, drop cash and check payments.
- Secure bank at all times.
- Offer bell assistance to all arriving and departing
guests.
- Complete other duties as assigned. Qualifications
- At least 1 year experience in front desk customer service.
- Must be able to obtain and maintain a state gaming
license.
- Strong written and verbal communication skills.
- Demonstrate skill in dealing with guest complaints, using
active listening skills to defuse difficult and sometimes
emotionally charged situations to maintain the customer's
goodwill.
- Understand the goals and vision of the organization, and
demonstrate commitment to those goals in terms of individual and
team performance. Physical Requirements
- Ability to lift or carry 50 pounds.
- Ability to stand 100% of the time.
- Exposure to high volume noise. Who We Are Southland Casino
Racing, owned and operated by Delaware North, features more than
1,500 slot machines, live blackjack, craps and roulette tables,
live greyhound racing and simulcast wagering. Southland is located
in West Memphis, Arkansas, only a short drive from downtown
Memphis, Tennessee.At Delaware North, you'll love where you work,
who you work with, and how your day unfolds. Whether it's in
sporting venues, casinos, airports, national parks, iconic hotels,
or premier restaurants, there's no telling where your career can
ultimately take you. We empower you to do great work in a company
with 100 years of success, stability and growth. If you have drive
and enjoy the thrill of making things happen - share our vision and
grow with us.Delaware North Companies, Incorporated and its
subsidiaries consider applicants for all positions without regard
to race, color, religion, creed, gender, national origin, age,
disability, marital or veteran status, sexual orientation, or any
other legally protected status. Delaware North is an equal
opportunity employer.
Keywords: Delaware North, Memphis , Player Services Representative, Southland Casino, Hospitality & Tourism , West Memphis, Tennessee
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