Player Rewards Supervisor, Southland Casino
Company: Delaware North
Location: West Memphis
Posted on: March 18, 2023
Job Description:
The Opportunity Delaware North Gaming is hiring a full-time
Player Rewards Supervisor to join our team at Southland Casino in
West Memphis, Arkansas . As a Player Rewards Supervisor, you will
supervise all operations within the Concierge, Guest Recreation,
and Player Rewards departments, ensuring that guest and player
requests and needs are being met in a positive and courteous
manner.Minimum pay rate: $18.00 / hour
Information on our comprehensive benefits package can be found at
.
We care about our team member's personal and professional
well-being. Delaware North provides a benefits package designed to
give you the comfort, safety, and security you need to deliver
exceptional experiences for our guests. All team members receive
benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedulesEligible team members may also receive:
health, dental, and vision insurance, 401(k) with company match,
paid vacation days and holidays, paid parental bonding leave, and
tuition and/or professional certification reimbursement.
Responsibilities
- Adhere to the marketing plan set by marketing leaders.
- Implement promotions and giveaways as directed and provide
associates with the necessary information.
- Develop logs and maintain an efficient stock of materials
necessary for the Guest Service and Player Rewards department.
- Investigate and resolve guest complaints and issues in a timely
manner.
- Maintain strict confidential guidelines concerning all guest
interactions and records.
- Knowledge and ability to implement training, evaluation, and
scheduling of Guest Service and Player Rewards team members.
- Conduct associate counseling and coaching sessions.
- Conduct all associate yearly reviews, goal requirements, and
the necessary paperwork in a timely manner.
- Other duties assigned. Qualifications
- High school diploma or GED required.
- Minimum of 2 years supervisory experience in the guest service
field.
- Guest Service Supervisor in casino marketing experience
preferred.
- Experience in casino marketing systems preferred.
- Must be able to obtain a state gaming license.
- Working knowledge of Microsoft Word, Excel, Access, and
PowerPoint.
- Ability to perform successfully under pressure.
- Excellent organizational and time management skills. Physical
Requirements
- Able to lift and carry up to thirty pounds occasionally.
- Occasional bending, reaching, climbing on a step stool, and
lifting.
- Able to stand for up to 8 hours a day.
- Weekends, holidays, and swing shifts may be required. Who We
Are Southland Casino Racing, owned and operated by Delaware North,
features more than 1,500 slot machines, live blackjack, craps and
roulette tables, live greyhound racing and simulcast wagering.
Southland is located in West Memphis, Arkansas, only a short drive
from downtown Memphis, Tennessee.At Delaware North, you'll love
where you work, who you work with, and how your day unfolds.
Whether it's in sporting venues, casinos, airports, national parks,
iconic hotels, or premier restaurants, there's no telling where
your career can ultimately take you. We empower you to do great
work in a company with 100 years of success, stability and growth.
If you have drive and enjoy the thrill of making things happen -
share our vision and grow with us.Delaware North Companies,
Incorporated and its subsidiaries consider applicants for all
positions without regard to race, color, religion, creed, gender,
national origin, age, disability, marital or veteran status, sexual
orientation, or any other legally protected status. Delaware North
is an equal opportunity employer.
Keywords: Delaware North, Memphis , Player Rewards Supervisor, Southland Casino, Hospitality & Tourism , West Memphis, Tennessee
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