University of Memphis School of Law- Supervisor- Store Operations (Full-time)
Company: Barnes & Noble Education, Inc.
Location: Memphis
Posted on: May 28, 2023
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Job Description:
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges
and universities nationwide. We offer a retail environment like no
other - uniquely focused on delivering essential educational
content, tools, and merchandise within a dynamic retail environment
on campuses of higher education. Our teams interact directly with
our customers including students, faculty, administration, alumni,
and the general public to provide outstanding customer service to
sell or rent books, general merchandise, and an array of products
and services for an academic community all while being part of a
company that is consistently rated as a great place to work - and
where employees love what they do.
Overview
Barnes & Noble College is a retail environment like no other -
uniquely focused on delivering outstanding customer service. Our
stores can carry everything from text and trade books, technology,
and school supplies to clothing, regalia, and food-- everything a
college student desires, their parents want, and our faculty needs.
A Supervisor should support the management team, be a resource for
all departments, a model for customer service, a driver for sales,
and a skillful problem solver.
Responsibilities
As a Supervisor in Store Operations you will spend the majority of
your time handling the cash office, communicating with our Home
Office, resolving merchandise payable matters, matching and
processing invoices to ensure the store has the products to service
our customers. You must be knowledgeable about department and store
operations; matching and receiving invoices; and resolving
problems.
Expectations:
Examine shipments and compare with records, such as invoices or
orders, to verify accuracy.
Record shipment data, determine space requirements and position of
shipments, manage damage, or discrepancies, for reporting,
accounting, and record keeping purposes.
Prepare documents, such as work orders, bills of lading, or
shipping orders, to route materials.
Correspond with established representatives to rectify problems,
such as damages, or shortages.
Pack, seal, label, or affix postage to prepare materials for
shipping.
Use hand tools, power tools, online shipping services, or postage
meters.
Maintain a working knowledge of all departments in the store to
provide daily support, direction, and guidance to customers and
team members.
Help resolve customer issues and complaints and escalate problems
to the management team when necessary.
Assist in the daily operation of the store in partnership with the
management team and act as the Manager-on-Duty in the absence of
the manager or at satellite locations.
Assist with assigning work and providing focused direction to
booksellers to manage and accomplish multiple projects to ensure
the proper execution of the workload.
May be needed to assist with processing sales transactions
involving cash, credit, or financial aid payments.
Full-time positions require availability to work at least 30 hours
on a weekly basis year round. Schedules may be set or vary to meet
the needs of the store.
Physical Demands:
Frequent movement within the store to access various departments,
areas, and/or products.
Ability to remain in a stationary position for extended
periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing
ladders.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local
requirements and/or recommendations regarding social distancing and
sanitizing. In accordance with individual campus requirements,
positions may require confirmation of vaccination. The use of face
masks throughout the day and while on campus may also be expected
or required.
Qualifications
2+ years' experience in a retail setting preferred.
Candidates must be a minimum of 18 years of age to be considered
for employment.
High school diploma/GED preferred.
Outstanding customer service skills to match customers to products
that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving
skills.
Ability to work a flexible schedule including evenings, weekends,
and holidays.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and
Affirmative Action Employer committed to diversity in the
workplace. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability or
protected veteran status.
Job Locations US-TN-Memphis
ID 2023-7606
Category Retail Sales Associate
Position Type Regular FT
Keywords: Barnes & Noble Education, Inc., Memphis , University of Memphis School of Law- Supervisor- Store Operations (Full-time), Hospitality & Tourism , Memphis, Tennessee
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