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Player Services Representative, Southland Casino

Company: Delaware North
Location: West Memphis
Posted on: May 28, 2023

Job Description:

The Opportunity
Delaware North Gaming is searching for full-time and part-time Player Services Representatives to join our team at Southland Casino in West Memphis, Arkansas. In this role you will be check guests in and out efficiently and assist with any issues or questions guests may have during their stay. You will also assist customers in all player rewards transactions in a friendly and professional manner delivering excellent customer service.
Minimum pay rate: $15.00 / hour
Information on our comprehensive benefits package can be found at .
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay

  • Employee assistance program

  • Training and development opportunities

  • Employee discounts

  • Flexible work schedules

    Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

    • Create great experiences by treating each person as an individual and in a professional manner.

    • Perform functions within the guest management, player rewards, and other custom computer systems to check guests in and out efficiently and accurately, update player rewards information, perform credit and cash transactions and authorizations, issue player cards, and more.

    • Explain games, contests, drawings, and promotional giveaways to customers.

    • Maintain strict confidential guidelines in all customer interactions and records.

    • Prioritize tasks, handle multiple projects simultaneously, organize assignments.

    • Read group resumes and know daily activities of groups.

    • Complete shift closing, drop cash and check payments.

    • Secure bank at all times.

    • Offer bell assistance to all arriving and departing guests.

    • Complete other duties as assigned.


      • At least 1 year experience in front desk customer service.

      • Must be able to obtain and maintain a state gaming license.

      • Strong written and verbal communication skills.

      • Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill.

      • Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance.

        Physical Requirements

        • Ability to lift or carry 50 pounds.

        • Ability to stand 100% of the time.

        • Exposure to high volume noise.

          Who We Are
          Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
          At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
          Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Memphis , Player Services Representative, Southland Casino, Hospitality & Tourism , West Memphis, Tennessee

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