Director of Sales & Catering

Company: The University Club Of Memphis
Location: Memphis
Posted on: February 13, 2026

Job Description:

Job Description Job Description Job Title: Director of Catering & Events Location: The University Club of Memphis, Memphis, TN Reports To: General Manager Employment Type: Full-Time, Exempt Position Summary The Director of Catering & Events is responsible for leading, organizing, and thoughtfully growing the Club’s private events and catering operation while ensuring consistent, high-quality execution aligned with the Club’s service standards and culture. The Club’s current catering and events operation generates approximately $500,000 in annual revenue and presents clear opportunity for disciplined growth through improved systems, pricing structure, space utilization, and client experience. This role is intended for a hospitality professional who can stabilize operations, build structure, and contribute to sustainable, year-over-year growth without sacrificing service quality or member trust. This position reports directly to the General Manager and works collaboratively with culinary, beverage, service, and facilities leadership. Key ResponsibilitiesClient Experience & Event Sales Serve as the primary point of contact for members and clients planning private events Manage the full event lifecycle from inquiry through post-event follow-up Conduct site tours, develop proposals, and guide clients through event and menu planning Communicate clearly, professionally, and discreetly with members, guests, and vendors Receive and respond to member and client feedback, resolving concerns promptly and appropriately Event Planning & Execution Oversee all logistics for private events, including timelines, room setups, staffing coordination, and service flow Prepare, distribute, and manage accurate Banquet Event Orders (BEOs) Coordinate closely with culinary, beverage, service, and facilities teams to ensure seamless execution Be present for key events to ensure service standards are met and issues are addressed in real time Ensure all events comply with Club policies and applicable health, safety, sanitation, and alcohol service regulations Financial Oversight & Program Growth Develop event pricing consistent with Club guidelines and margin expectations Ensure contracts, deposits, billing, and post-event reconciliation are accurate and timely Track event revenue, costs, and performance metrics Monitor booking pace, event mix, and space utilization Identify and execute opportunities to grow catering and events revenue in a disciplined manner that preserves service quality and Club culture Leadership & Collaboration Lead and support catering coordination and banquet service staff Establish clear processes, standards, and expectations for event execution Provide coaching, feedback, and accountability to support team performance Collaborate with Food & Beverage leadership to align menus, staffing, and service standards Participate in leadership discussions related to programming, member experience, and Club operations Qualifications Minimum of five (5) years of experience in catering, events, or banquet leadership within a private club, hotel, or upscale hospitality environment Demonstrated experience contributing to the growth, stabilization, or repositioning of a catering or events program Strong organizational, communication, and problem-solving skills Experience with event contracts, pricing, and financial accountability Comfort working with event management systems, calendars, and basic reporting tools Professional presence with the ability to interact effectively with members, guests, and staff Willingness and flexibility to work evenings, weekends, and holidays as required by the event calendar Private club experience strongly preferred Performance-Based Incentive This position is eligible for performance-based incentive compensation tied to clearly defined goals established annually by the General Manager. Incentives may be based on a combination of factors, including catering and events revenue growth, pricing discipline, event mix, client satisfaction, operational execution, and overall financial performance of the program. The incentive structure is designed to reward disciplined, sustainable growth and high standards of service rather than volume alone. Compensation & Benefits Competitive salary commensurate with experience Performance-based incentive opportunity Comprehensive benefits package including health insurance and retirement plan Paid time off Work Environment This is a hands-on leadership role requiring regular presence during key events, including evenings and weekends. The position operates within a collaborative, professional private club environment with high expectations for service, discretion, and execution.

Keywords: The University Club Of Memphis, Memphis , Director of Sales & Catering, Hospitality & Tourism , Memphis, Tennessee