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Concierge

Company: Ecumen
Location: Memphis
Posted on: May 19, 2019

Job Description:

Heritage at Irene Woods seeks a Front Desk Concierge to join its team. Heritage at Irene Woods is developed and owned by Edward Rose & Sons, known for creating amenity-rich communities where people can appreciate comfortable and affordable living in beautiful settings. Partnering with Edward Rose & Sons is Ecumen, a not-for-profit organization that has grown to be one of the most innovative leaders in senior housing and services, empowering individuals to live richer and fuller lives. Heritage at Irene Woods consists of 110 independent living and assisted living rental apartment homes as well as 30 additional residences for seniors requiring memory care services and is located in Memphis, Tennessee. The Front Desk Concierge is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. The Front Desk Concierge will immediately notify supervisor if they perceive any safety issue for residents, staff or others. This position will perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor. Essential job responsibilities include: Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues. Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner. Sends and receives fax transmissions, emails, scanned, mail as directed. Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties. Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff. Front Desk Concierge Minimum Required Qualifications: Excellent customer service and telephone skills. Current valid driver's license and proof of vehicle insurance (if applicable) Ability to communicate effectively in both verbal and written formats Computer skills and experience with Microsoft Word and Excel Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations Preferred Qualifications: High School diploma or GED equivalent Prior customer service experience Prior experience working with seniors Edward Rose & Sons and Ecumen are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability or veteran status. We participate in E-Verify.

Keywords: Ecumen, Memphis , Concierge, Hospitality & Tourism , Memphis, Tennessee

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