MemphisRecruiter Since 2001
the smart solution for Memphis jobs

Team Leader

Company: H&R BLOCK
Location: Memphis
Posted on: August 17, 2019

Job Description:

Are you driven by solving problems and enjoy leading people? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests? H&R Block is looking for passionate Team Leaders to accelerate our seasonal tax business by managing a single H&R Block tax office and providing leadership to a customer-centric team of associates.

As a Team Leader, you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). also act as a knowledgeable resource on tax topics and products to associates, and prepare accurate tax returns for clients, as needed. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
    What you'll bring to the team...
    • Prior experience working in a customer service, shift leader, or similar role
    • Experience supervising or managing people
    • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
    • Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements
    • Customer-centric mindset with strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs
    • HS diploma/GED or higherIt would be even better if you also had...
      • 2+ years as a Tax Professional

Keywords: H&R BLOCK, Memphis , Team Leader, Hospitality & Tourism , Memphis, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Postmates Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Memphis
Posted on: 08/20/2019

First Year Tax Professional
Description: br Do you have a passion for helping people and solving problems Are you constantly seeking knowledge and interested in a career where you'll work hard during tax season, and have the remainder of (more...)
Company: H&R BLOCK
Location: Memphis
Posted on: 08/21/2019

Postmates Delivery Driver (Part Time / Full Time)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Memphis
Posted on: 08/20/2019


Postmates Part Time Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Memphis
Posted on: 08/20/2019

Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Memphis
Posted on: 08/20/2019

Customer Service Hiring TODAY !
Description: NOW HIRING We are INTERVIEWING TODAY for home workers for our health and dental benefits discount company. We have an A Rating with the Better Business
Company: MAH Benefits
Location: Jonesboro
Posted on: 08/20/2019

Retail Department Supervisor Part Time
Description: Often times, people think that all retail positions are the same... and for the most part, they may be right But when it comes to the merchandise we sell, the people that work for us and the scheduling (more...)
Company: Bed Bath & Beyond
Location: Jackson
Posted on: 08/20/2019

At Home Customer Service Starting Immediately !!
Description: Nation's premier provider of Discount Healthcare Programs is currently interviewing for Benefit
Company: MAH Benefits
Location: Memphis
Posted on: 08/20/2019

Shift Leader
Description: Working at Pizza Hut-- is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career (more...)
Company: Pizza Hut
Location: Memphis
Posted on: 08/20/2019

Customer Service Specialist
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Jackson
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Memphis RSS job feeds