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Food & Beverage Servers

Company: Hu Hotel
Location: Memphis
Posted on: October 12, 2019

Job Description:

Aparium Hotel Group is looking for an experienced Servers and Server Assistants to join our Food & Beverage team for the new Hu. Diner & Hu. Hotel in Memphis, TN. Located at the corner of Madison Avenue and South Main Street and tucked just off the banks of the Mississippi River, Hu. Hotel is equal parts resting spot and community hangout, here for good times and the common good. Influenced by the Beaux Arts era building in which it's housed, the 110 rooms at Hu. Hotel are beautifully designed, luxuriously appointed, and rounded out by a refined, retro-chic aesthetic. Inspired by Memphian native Hugh "Hu." Lawson White Brinkley, Hu. Hotel is an homage to comfort, ease, and charm with a distinct, carefree attitude and gorgeous contemporary style. Founded in 2011, ApariumHotel Group is a Chicago-based, leading lifestyle hotel company owned andoperated by industry veterans accomplished inhoteldevelopment, management and marketing. Aparium Hotel Group's growth is guided by its "Translocal Hospitality" philosophy, which is the belief that great hotels are a destination sought out by travelers and a place thatthrives as a gathering hub for locals.Specializing in historic adaptive reuseprojects, eachof Aparium Hotel Group's properties are independent brands andcelebrate the specific neighborhoods and unique history of the distinctcities in whichthey reside. Aparium Hotel Group currently operates tenhotel properties across the United States with more than a dozennew projects in development. Our working environment is fast-paced, supportive, and progressive; we consider each new day an opportunity to improve on the accomplishments of yesterday. Key characteristics in all associates are an inquisitive nature, ability to problem solve on the fly, and the desire for inspired work, regardless of the task. If this sounds like you, we encourage you to apply. Job Requirements:

  • Deliver exceptional service consistently
  • Anticipate and service guests' needs
  • Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
  • Recognize regular guests and greet them by name
  • Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism and friendliness
  • Serve and clear food and beverage items in an unobtrusive and professional manner
  • Be familiar with the menus, including preparation, ingredients and description
  • Be familiar with the wine list and wine and beverage service including stemware used
  • Complete opening and closing sidework as assigned and have all tables set according to standard
  • Provide confident and educated advice on menu options as well as food and beverage pairings, including specials for the day
  • Serve any dishes to guests while explaining the contents and preparation
  • Preset tables with appropriate items for each course when necessary
  • Follow the established procedures to ensure knowledgeable, correct and efficient order taking
  • Prepare and service beverages for servers and guests in a speedy, efficient and professional manner
  • Carry trays with all food and beverage items
  • Reset tables quickly and efficiently
  • Prebus tables to clear any dirty silverware, glassware, plates and/or debris whenever possible
  • Ascertain a guest's satisfaction and handle any problem which may arise by informing a manager of the problem and how it was resolved
  • Recognize and address potential intoxicated, disruptive or undesirable guests
  • Conduct oneself in a professional manner at all times to reflect the hotel standards Additional Requirements:
    • Good reading, writing and oral proficiency in the English language
    • Must have a high school education or equivalent experience
    • Minimum of 2 years of food and beverage experience
    • Great wine and food knowledge
    • Able to work well unsupervised
    • Computer skills helpful but not required
    • Able to work alone without direct supervision
    • Demonstrate high degree of drive and determination
    • Constantly recommend service and product improvement to better the operation
    • Keep the work area clean and tidy at all times
    • Attend all required meetings
    • Follow proper payroll and uniform procedures including a clean, complete uniform, including pens, lighter, wine key and server book
    • Properly handle and report associate and guest accidents
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
    • Assist with responsibilities and duties in other departments and as assigned by management
    • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel and diner Teamwork:
      • Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
      • Partake in a positive work ethic and surrounding environment Work Environment:
        • Standard restaurant, kitchen, banquet, room service setting Aparium Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The hotel is a smoke-free, drug-free facility, and equal opportunity employer.

Keywords: Hu Hotel, Memphis , Food & Beverage Servers, Hospitality & Tourism , Memphis, Tennessee

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