Associate Employee Solutions - PAYROLL

Company: FedEx Services
Location: Memphis
Posted on: September 14, 2020

Job Description:

COMPANY: FedEx Services
JOB TITLE: Associate Employee Solutions - PAYROLL
JOB REQUISITION NUMBER: RC280584
CATEGORY: Accounting/Finance
LOCATIONS:
Memphis, Tennessee 38125
United States

* Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees.

* Responds to employee's basic inquiries, resolves basic problems and/or escalates more complex cases to the appropriate business area for resolution.

* Enters employee data into various systems.

* Accurately document calls while speaking with employees.

JOB SPECIFIC INFORMATION:

* This position is a part of the Employee Solutions Contact Center. The primary focus is to provide Tier 1 support to FedEx employees who have questions related to back office systems or other support areas. This is a contact center environment with heavy phone and case support.

SKILLS / KNOWLEDGE / EXPERIENCE CONSIDERED A PLUS:

* Previous contact/call center experience

* Technical troubleshooting

* Strong communication skills, both verbal and written, and the ability to operate a PC

* Payroll, PeopleSoft and Oracle Cloud Financials experience desired.

MINIMUM QUALIFICATIONS:

* High school diploma/GED.

* One (1) year experience in customer service, back office information systems support, payroll or human resources.

* PC ability, verbal and writing skills.

DOMICILE / RELOCATION:

* This position will be located in Memphis, Tennessee. The ability to work remotely within the United States may be available based on business needs. Relocation assistance is not available for this position.

SHIFT / HOURS:

* Applicants must be available to work variable shifts between the hours of 11:30 AM to 8:00 PM CST. Shift hours are non-negotiable.

APPLICATION INSTRUCTIONS / DEADLINE:

* Upload current copy of Resume (Microsoft Word or PDF version) and answer job screening questions to apply by close of business (5:00 PM CST) on September 17, 2020.

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years:

* Fortune \\"World s Most Admired Companies\\" 2019

* Forbes \\"Best Employers for Diversity\\" - 2019

* Reputation Institute \\"World s Most Reputable Companies\\" 2019

* National Business Inclusion Consortium \\"Best-of-the-Best Corporations for Inclusion\\" - 2019

* Women s Business Enterprise National Council \\"America s Top Corporations for Women s Business Enterprises\\" - 2018

* Corporate Responsibility Magazine \\"100 Best Corporate Citizens\\" 2018

* Black Enterprise \\"50 Best Companies For Diversity\\" 2018

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click Apply and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.

Keywords: FedEx Services, Memphis , Associate Employee Solutions - PAYROLL, Human Resources , Memphis, Tennessee