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Manager of Information Technology

Company: Support Solutions
Location: Memphis
Posted on: January 15, 2021

Job Description:

Primary responsibilities of the Manager of IT include proactively addressing/anticipating IT issues; tracking all maintenance actions, providing technical expertise in the resolution of problems which cannot be solved immediately at the remote locations, as well as providing real-time support to users and maintainers by means of phone, fax, e-mail or Web access. Using the IT help desk, the candidate will monitor and track all IT maintenance requests.
ESSENTIAL FUNCTIONS:
In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.


  • Hands-on troubleshooting of IT issues, in conjunction with employees and contractors
  • Develop short-term and long-term IT Capital Budgets
  • Assist in the development and certification of a Cyber Security Plan. NIST, CMMC
  • Develop and maintain an IT disaster recovery plan
  • Coordinate system penetration efforts and threat detection analysis
  • Develop of full understanding of the EMR system (Therap), Accounting systems (Quickbooks Enterprise), and other web-based systems (i.e. Paylocity). Work with the operations and finance departments to fully utilize system capabilities
  • Support the implementation and/or evaluation of new or proposed applications
  • Provide insight into technical trends and requirements Develop IT Best Practices
  • Train employees on proper system usage and cyber security threat avoidance
  • Provide IT support for all remote locations
  • Maintaining the Help Desk
  • Recording solution sets to common IT help desk issues
  • Providing one-on-one support to users via telephone, chat, facsimile, email, or the internet
  • Resolving user problems with all open trouble tickets and closing tickets within the system
  • Tracking all maintenance actions
  • Providing fielding support and guidance on new versions of software
  • Installing updated/new versions of software
  • Maintaining system administration of all Support Solutions systems including servers, desktops, tablets, copiers, etc.
  • Perform Cybersecurity Assessments
  • Provide direct support to executive team as needed
  • Provide and perform upgrades, improvements and plans to systems in accordance with strategic objectives
  • Support Remote VPN offices

    MINIMUM REQUIREMENTS:
    Associate or Bachelor's degree with a Major in Computer Science, Systems or Network Administration, Cyber Security, Computer Programing and/or experience and competence with the applications, subsystems and networks most commonly used within large multi-location companies. Higher level degrees and/or no degree combined with substantial real-life work experience will also be considered.
    The candidate must have experience and competence with the applications/subsystems/networks in a multi office company. The candidate shall have and maintain competency in the operation of the following items, systems, software, suites, networks, and processes that comprise the SSMS environment such as:

    • Wide Area Network (WAN) protocols
    • Storage Area Network (SAN) switches
    • Cisco Networking and programming
    • Firewalls, intrusion detectors, and network analyzers
    • MS SQL Server
    • MS Share Point Portal Server
    • Linux Systems Administration
    • Windows 10 Systems Administration
    • Windows server 2012 2019 Systems Administration
    • Complete Active Directory Administration and Configuration
    • Polycom Systems
    • Webex Server
    • Office 365 Suite

      Support Solutions offers the following benefits:

      • Paid Training
      • Weekly Pay
      • Generous PTO (Paid Time Off)
      • Competitive Wages (position starts at $65,000 annual salary)
      • 8 Paid Holidays per year
      • 401K Program
      • Medical Insurance
      • Prescription Drug Coverage
      • Dental Insurance
      • Vision Insurance
      • Employer Paid Short-term Disability
      • Life Insurance
      • Employee Assistance Program
      • Bereavement and Jury Duty

        Support Solutions is an Equal Employment Opportunity (EEO) employer who is committed to diversity. Support Solutions does not discriminate in employment opportunities, decisions or practices on the basis of race, color, religion, sex, sexual orientation, genetics, national origin, age, mental or physical handicap or disability, citizenship, gender identity, veteran status, or any other characteristic protected by law. Support Solutions will make reasonable accommodations for qualified individuals with known disabilities; unless doing so would result in an undue hardship. This policy governs all aspects of employment, including hiring, job assignment, promotion, compensation, discipline, termination, and access to benefits and training.
        PM20 PI128626200

Keywords: Support Solutions, Memphis , Manager of Information Technology, IT / Software / Systems , Memphis, Tennessee

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