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Senior Mainframe Operations Manager

Company: General Dynamics Information Technology
Location: Arlington
Posted on: February 24, 2021

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Senior Mainframe Operations Manager joining our FDIC infrastructure team. The Federal Deposit Insurance Corporation (FDIC) mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas. US Citizenship and background investigation is required; you must have a current clean financial background. Though the position is 8-5 M-F, the role can require at times support on weekends, nights, and holidays. KEY RESPONSIBILITIES AND DUTIES:

  • Provides management oversight over the Mainframe Operations and Production Control teams
  • Manages resource scheduling for a five day week/eight hour rotation and 24x7 mainframe staff of fifteen
  • Collaborates with Federal and Contractor Mainframe Subject Matter Experts on senior-level technical decisions
  • Ensure timely completion of activities required to meet SLAs and service delivery objectives
  • Ensures consistency in delivery and works with stakeholders to refine requirements
  • Monitors ticket performance across all teams and institutes corrective actions to address deficiencies and boost performance
  • Ensures best practices are applied to agency mainframe systems throughout the system management lifecycle
  • Ensures mainframe software components are tracked via the CMDB and up-to-date with respect to the installed version
  • Identifies opportunities for workflow and automation improvements across the service offering.
  • Analyze problems and provides recommendations for application improvements where appropriate
  • Accountable for ensuring that z/OS DB2 systems are monitored and tuned for performance
  • Perform data refreshes in lower environments as needed
  • Assist applications groups with system and database level issues and research
  • Work with application groups and peers to determine implementation details for enhancements and applications
  • Work with software vendors to provide timely support and resolution to issues
  • Available to provide non-business hours support as assigned
  • Establish and maintain working relationships with internal customers, internal IT support groups and vendors to achieve project goals
  • Identify and develop strategic approaches for effectively evaluating and implementing new technologies and performance enhancements
  • Recommend modifications to operating policies through process improvement initiatives
  • Disaster recovery and business continuity planning for the mainframe
  • Become actively involved in the daily operation when required to meet critical schedules or resolve complex problems
  • Annual forecasting and management of budget
  • Capacity planning
  • Oversee annual maintenance renewals for mainframe hardware/software
  • Review applicable standards that affect mainframe
  • Represent area to peers, customers for projects that cross multiple disciplines
  • Ensure team adherence to all standards and policies
  • Participate with corporate sourcing in hardware/software procurement
  • Oversee all mainframe projects - including all Project Managers--
    --Required Experience
    • Undergraduate degree in CS/CE/CIS/MIS or Engineering/Technology or related field or equivalent experience/training
    • 8+ years of z/OS mainframe experience (11 years required, if no degree)
    • Management of a staff of ten plus employees
    • Understanding of z/OS subsystems and their roles
    • IBM z/OS and z/VM operating systems
    • EMC Disk Library for mainframe
    • Ability to effectively meet deadlines and prioritize projects in a dynamic and fast-paced work environment
    • Must be well organized, thrive in a sense-of-urgency environment, leverage best practices and innovate through any problems
    • Proficient in MS Office applications, including Microsoft Outlook, EXCEL and Word
    • Excellent written and verbal communication skills
    • Performance management Capacity and predictive management
    • Experience with large scale technology infrastructure data center operations, hardware and software
    • Demonstrated conceptual understanding of the relationship between distributive and mainframe environments
    • Demonstrated experience with managing performance metrics that must conform to SLAs --
      Desired Experience:
      • Ability to handle critical situations
      • Demonstrated ability of oral and written communications at all levels of management
      • Excellent presentation skills and ability to interface with senior management
      • Proven ability to drive change, process improvement, and lead RCA for permanent solutions in the mainframe environment This position is a temporary through Spring 2021. WHAT GDIT CAN OFFER YOU Autonomy, career mobility, challenging work, and team environment As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services, simulation, and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Memphis , Senior Mainframe Operations Manager, IT / Software / Systems , Arlington, Tennessee

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