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Technical Support Analyst

Company: Advanced Technology Solutions, Inc.
Location: Memphis
Posted on: January 16, 2022

Job Description:

Understand site-specific configuration of WMS (Warehouse Management Systems) and other ancillary applications across the warehouse.
Technical point of contact for implementing configuration changes to WMS.
Identifying opportunities for improvement to system configuration to improve warehouse operations.
Coordinate system changes and enhancements with the Central support team.
Serving as POC for issues experienced in the DC including ensuring proper escalation path is followed.
Experience supporting Warehouse Management solutions for end users (Manhattan WMS experience is a MUST.)
Deep understanding of Warehouse operations, Design, Systems, and Processes.
Prior experience serving in a warehouse support role preferred.
Strong technical aptitude and significant experience with relational databases.
Ability to write SQL statements ranging from medium to high complexity.
Supporting Testing of WMS changes on RF Guns and Label Printers.

Qualifications: Generally 2-4 years experience.
Experience supporting Warehouse Management solutions for end users (Manhattan WMS experience is a MUST.)
Deep understanding of Warehouse operations, Design, Systems and Processes.
Prior experience serving in a warehouse support role preferred.
Strong technical aptitude and significant experience with relational databases.
Ability to write SQL statements ranging from medium to high complexity.

Job Requirements:
Escalated technical troubleshooting support for customers
Fielding customer technical support requests
Communicate technical information to non-technical customers
Help customers with technical issues
Troubleshoot and resolve customer technical issues
Provide technical support to computer users
Apply technical support expertise to resolve customer issues
Provide technical and non-technical support to customers via phone and email
Diagnose and resolve technical hardware and software issues
Assist in reviewing technical support documentation to ensure technical support staff
Diagnosing and resolving technical hardware and software issues
Document all technical support procedures
Assist customers in requests for technical product information and technical troubleshooting
Answer technical problems regarding proprietary software
Provide technical troubleshooting and problem resolution
Performing technical and application support
Perform technical installation and support of all company software and provide resolution for technical issues
Identifying and troubleshooting technical issues
Support clients with various technical troubleshooting duties
Assist customers with technical questions

Keywords: Advanced Technology Solutions, Inc., Memphis , Technical Support Analyst, IT / Software / Systems , Memphis, Tennessee

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