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Sr. Liaison - Relational Technology & Data

Company: Cook Systems, Inc.
Location: Memphis
Posted on: June 25, 2022

Job Description:

Assist with data and technology ticket management in the Development Ops queue, strategic technology services for relational programs/teams, and management of efforts related to technology enhancement development and data issue resolution.

  • DevOps and IT ticket management
  • Assign DevOps data and technology tickets to appropriate staff members, monitor for completion, assist with the removal of roadblocks, and track issue themes.
  • Serve as primary point of contact for all open tickets helping to clarify requirements, remove roadblocks, and providing IT product owners with bi-weekly prioritization updates.
  • Provide program/team support
  • Collaborate regularly with program owners to discuss technology strategy and needs.
  • Conduct detailed evaluation of work processes, formulate, and define project scope and objectives, and make recommendations for improvements in the effectiveness of work operations.
  • Lead large Relational or Organizational project efforts
  • Develop and manage project plans
  • Interview stakeholders and build consensus among user groups
  • Document business requirements and create JIRAs
  • Monitor ticket progress, respond to IT questions, and assist with UAT and validation
  • Manage development and delivery of project communications and training

Keywords: Cook Systems, Inc., Memphis , Sr. Liaison - Relational Technology & Data, IT / Software / Systems , Memphis, Tennessee

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