Sr. Liaison - Relational Technology & Data

Company: Cook Systems, Inc.
Location: Memphis
Posted on: June 25, 2022

Job Description:

Assist with data and technology ticket management in the Development Ops queue, strategic technology services for relational programs/teams, and management of efforts related to technology enhancement development and data issue resolution.

• DevOps and IT ticket management
• Assign DevOps data and technology tickets to appropriate staff members, monitor for completion, assist with the removal of roadblocks, and track issue themes.
• Serve as primary point of contact for all open tickets helping to clarify requirements, remove roadblocks, and providing IT product owners with bi-weekly prioritization updates.
• Provide program/team support
• Collaborate regularly with program owners to discuss technology strategy and needs.
• Conduct detailed evaluation of work processes, formulate, and define project scope and objectives, and make recommendations for improvements in the effectiveness of work operations.
• Lead large Relational or Organizational project efforts
• Develop and manage project plans
• Interview stakeholders and build consensus among user groups
• Document business requirements and create JIRAs
• Monitor ticket progress, respond to IT questions, and assist with UAT and validation
• Manage development and delivery of project communications and training

Keywords: Cook Systems, Inc., Memphis , Sr. Liaison - Relational Technology & Data, IT / Software / Systems , Memphis, Tennessee