Advisor - Technology Services - Enterprise Workflow and Delivery

Company: St. Jude Children’s Research Hospital
Location: Memphis
Posted on: April 1, 2026

Job Description:

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description As an Advisor – Technology Services, Enterprise Workflow and Delivery , you will serve as a strategic partner within the IT organization, driving continuous improvement through strong analytical insights and cross-functional collaboration. In this role, you will lead the operational strategy for your designated service area, ensuring that enterprise workflows, delivery methodologies, and related processes are optimized, scalable, and aligned with ALSAC’s broader IT and organizational objectives. You will play a critical role in assessing service performance, identifying opportunities for improvement, and implementing solutions that elevate operational governance, business process integration, and other assigned technology services. This role requires a blend of systems thinking, problem-solving, communication excellence, and the ability to build strong partnerships across teams. Essential Job Functions Advance and Mature Enterprise Workflows Collaborates with IT leadership to enhance and mature business processes and enterprise workflow systems, enabling efficient cross-team collaboration and aligning delivery processes with divisional strategies. Facilitate Delivery Across Teams and Partners Acts as a delivery facilitator and liaison between IT teams, business partners, and external vendors to support execution of the ITS vision and operational roadmap within the service area. Use Analytics to Drive Decisions Analyzes operational data and performance metrics to identify trends, uncover gaps, and recommend improvements that strengthen productivity and service delivery. Lead Cross-Functional Improvement Efforts Partners with key stakeholders to identify challenges, streamline workflows, and drive initiatives that enhance the effectiveness and performance of enterprise delivery processes. Communicate Clearly Across the Organization Communicates complex concepts through clear written documentation, presentations, visualizations, and discussions tailored for a wide range of audiences and leadership levels. Represent Business Needs in IT Planning Serves as a representative for business partners during IT discussions, ensuring their needs, objectives, and priorities are clearly articulated and addressed within the service area. Identify and Recommend Solutions Proactively identifies issues and opportunities within the service area and recommends solutions that simplify delivery, strengthen governance, or improve workflows. Ensure Compliance and Risk Alignment Ensures alignment with regulations, standards, and internal governance processes, implementing measures to maintain compliance and reduce operational risks. Support Organizational Norms and Best Practices Champions organizational behaviors, frameworks, and methodologies that support strong processes, systems, and delivery excellence across IT. Job Requirements: Three or more years of experience in fundraising, IT operations, communications, supplier management, or a related field. Experience in budgeting, strategic planning, organizational development, or fundraising is preferred. Bachelor’s degree in Business Administration, Information Systems, Communications, or a related field. Deep understanding of enterprise workflow tools , including automation and workflow orchestration platforms. Proficiency in multiple delivery methodologies such as Lean, Kanban, Scrum, and project-based work. Strong problem-solving abilities , with proven experience diagnosing issues and driving actionable improvements. Experience with process mapping , workflow design, and end-to-end process evaluation. Benefits & Perks The following Benefits & Perks apply to Full-Time Roles Only . We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)? 401K Retirement Plan with 7% Employer Contribution Exceptional Paid Time Off Maternity / Paternity Leave Infertility Treatment Program Adoption Assistance Education Assistance Enterprise Learning and Development And more ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

Keywords: St. Jude Children’s Research Hospital, Memphis , Advisor - Technology Services - Enterprise Workflow and Delivery, IT / Software / Systems , Memphis, Tennessee