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Part-Time Liability Counselor (On-site)

Company: Cognizant US Corporation
Location: Memphis
Posted on: December 4, 2019

Job Description:

Part-Time Liability Counselor (On-site) Cognizant Technology Solutions is seeking a Part-Time Liability Counselor to work for one of its clients in Memphis, TN. The Liability Counselor is based at a local hospital. They are responsible for interacting with patients and business office staff at the facility to help with the proper coordination of third party liability insurance benefits. They assist in managing the flow of information between central business office and our corporate office. Great schedule for students or someone looking for extra work! Part-Time schedule requires working weekends (Saturday and Sunday) and filling in as needed. Duties and Responsibilities include the following and any other duties as assigned by the supervisor: Responsible for contacting patients to gather insurance benefit information for accident claims from auto, home, other liability and health policies and providing a positive experience for the patient during and following their hospital visit. Explains the coordination of insurance benefits for patients in a way that the patient understands. Maintains proper account documentation in case management programs and other computer systems. Responds to email and phone correspondence per department guidelines. Resolves any issues noted in the QA work reviews. Continues education and professional development by attending staff training. Completes special reports as required, such as aged reports, checklist audits, denial reports, etc. Performs other activities and responsibilities as assigned. Job Requirements Flexible schedule requires working weekends (Saturday and Sunday) Experience in healthcare or legal environment is preferred. Excellent verbal and written communication skills are required. Must have demonstrated skills in Excel, Outlook and Word along with exceptional organizational and time management skills. Ability to work independently with minimal supervision. Competent in required job skills and knowledge; uses resources effectively. Demonstrate required skills; adapt to new technologies; troubleshoot technological problems; use technology to increase productivity; keep technical skills up to date. Should be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics. Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. Express ideas and thoughts verbally; express ideas and thoughts in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods. Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions. Education and/or Experience High school diploma or equivalent is required. College degree and/or equivalent work experience preferred. IND123*MSJA 0 % Application Development / Application Maintenance United States-Tennessee-Memphis - TN USA, CLT Full Time Employee Part-time Standard Professional Day Job Nov 18, 2019, 7:02:35 PM Avectus Healthcare

Keywords: Cognizant US Corporation, Memphis , Part-Time Liability Counselor (On-site), Other , Memphis, Tennessee

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