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Customer Relations Representative- Memphis

Company: National Dentex Corporation
Location: Memphis
Posted on: March 27, 2020

Job Description:

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Green Dental Laboratory for a Full-Time Customer Relations Representative. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: - Inside Sales Initiatives (10%), Live Customer visits (90%) - Identify decision makers within targeted prospects and leads to begin sales process. - Collaborate with laboratory leadership to determine necessary strategic sales approaches - Establish, develop and maintain relationships with current customers and prospective customers to generate new business and retain existing business. - Plan, execute and manage effective sales strategy to reach or exceed account growth and revenue expectations - Partner with the dental customer to assist in the success of their practice and the success of our laboratory - Respond to customers in a timely manner while displaying professional communication - Make follow-up visits to existing customers, cross-sell, up-sell and trouble shoot issues - Build solid relationships with Clinicians and staff members in customer offices as well as relationships with local lab General Manager, Field Sales Representatives, and NDX Marketing team - Promptly relay issues and concerns to appropriate department or General Manager. - Be courteous and treat external customers as well as internal customers with respect - External visits to customer locations - Professionally represent the laboratory at seminars, trade shows, study clubs as requested, including tracking relative results - Develop marketing and sales strategies with laboratory leadership - Emphasize product/service features and benefits, and quote prices - Appropriately communicate brand identity - All other duties as assigned Skills and Abilities Required: - Ability to multi-task in a fast-paced, time-sensitive environment - Ability to quickly learn new software to include account management systems - Ability to make decisions and receive feedback - Ability to prioritize work assignments and effectively manage time - Excellent listening skills to assess concerns and needs of the customer - Excellent organizational skills - Professional and courteous telephone skills - Excellent verbal and written skills to communicate effectively - Ability to build and maintain lasting relationships with customers - Strong problem identification and objection resolution skills - Self-motivated, with high energy and an engaging level of enthusiasm - Must be able to read, write, speak and understand English - Excel Spreadsheet knowledge - Computer skills i.e. Outlook, Excel, MS Word, etc. Minimum Education and Experience Required: - High school diploma or GED equivalent - Bachelor's Degree preferred - Preferred: Minimum one to two (1-2) years sales, customer service and/or telephonic sales experience - Valid driver's license; maintain an acceptable driving record Hazardous Materials or equipment Used: - Computer - Phone System - Company Car Physical Requirements: - Ability to sit, walk, and stand for long periods of time - Occasional bending, stooping and kneeling - Push, pull, lift, and/or carry up to 25 pounds

Keywords: National Dentex Corporation, Memphis , Customer Relations Representative- Memphis, Other , Memphis, Tennessee

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